16 Reviews
Heliopark Residence
Penza|0.96km from city centre
Like any wardrobe starts with hanging, so the hotel starts with staff. The hotel is excellent, good location, excellent spa. Take junior premium - excellent room. Everything clean, fresh. Full soap-rolling set including hair conditioner and body loose. Every day filled up water. Even toilet paper 3 is complex. There is a minibar. Not only worked a towel dryer-but it's trimming. Cleaning-girls try. Wiped even every time the dust on the cabinets. Spa is good clean Hamam, large swimming pool, jacuzzi, Finnish sauna. Spa hour a day for hotel residents free-skilled move by the leadership. Unfortunately there are 2 rooms for families with children. RESEPSHN . main joy and pain. The hotel has been chosen for a long time and therefore has been called with the Resepschn several times. And according to the competence of the answers it is clear that the changes are different and the qualifications are different. They booked 3 rooms and wanted to make 1 of the rooms late check out on the last day. They specified the girls on the first day - they said if your room is free up to 2 hours you can make it free. The day before leaving, the Resepshchn was asked once more. The KSENIA MANAGER replied in a sharp form that we cannot guarantee you a late departure and if you want it you have to pay immediately. What we did though we wanted to leave at 2 hours. the room extension cost 4500. We left at 2 hours actually didn't use the late free departure but the money did not return and at all wondered who made us pay them in advance and why. COordinate the work of the RESEPSHNA!!! This is the person of the hotel. asked the senior administrator but did not call him and the question did not solve. Very offensive for the money and nerves spent. The interior restaurant with the claim. menu is interesting. But ordered steaks - looks like the taste of ice-cream cooked meat. Service is long
