Guest User
August 24, 2024
I have been a Hilton Honors member for several years. The Hilton name has always been synonymous with quality. Sadly, that was not the case with this hotel. At check in, the desk agent told us our room number, gave us our keys and went back to her iPhone. Perhaps I was wrong to expect a smile and hello? We were the only folks checking in. It wasn’t a busy time. Upon entering our room, a musty smell overwhelmed us. And as you can see from the pictures I’ve attached, the bathroom was really in need of some work. Wall paper was peeling, There was white substance smeared on the wall next to the sink. The area below the door knob was filthy. The sink cabinet showed excessive wear. On a positive note, the breakfast was quite good with the usual Hilton selections, and the woman handling it was quite pleasant. We didn’t use any of the other hotel amenities and can only speak to the condition of our room. Not what we expected from Hilton.