Ing_DiGiuseppe
March 22, 2024
Simply, a money making machine.
Zero attention to customer needs.
I book a room at the lowest price, without a refund: my company decides to change the program for me, so I try to contact the structure, first via Trip.com, then directly via the official website, asking for the possibility of changing the booking, possibly paying also a surcharge or an increase.
I never even thought about asking for a refund, but I was honestly hoping for a compromise solution that would please everyone.
Answer: none.
I continued to send a change request per day for more than ten days, result: no response.
And to think that they could have earned something more from the same booking, while achieving customer satisfaction.
What will I and my company do from now on? We will simply never turn to the B&B chain again, since a customer also needs assistance, things can't always go smoothly, and when unexpected events happen it would also be professional and humane to at least respond, as well as polite.
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