Sonia M
April 11, 2023
Let me start by saying that the hotel is very beautiful with an exceptional location for visiting northern Tuscany. That being said our room was nice BUT the bathroom was gross. Tiles stained with... maybe rust, reddish anyway. Such a small bathroom with a shower that had to be assembled every time it was used, in foldable plastic, because there was no room for a real shower. The discomfort is embarrassing, I've never seen anything like it. The bathroom didn't even have a fan to ventilate the room. The breakfast was inadequate compared to what was paid. The first morning we found 4 slices of packaged cake and 4 croissants, my daughter opted for the toast with really poor quality products. Meanwhile the waitress dragged all the heavy wooden tables back and forth. The next day they removed the toaster, we asked but it seems it was needed elsewhere. I couldn't even have a latte in the morning because the machine that prepared hot drinks for breakfast didn't work and therefore no coffee. all this could have been passable if the price had been in line but 462 euros for 3 nights seemed excessive for what was offered. At check out I tried to make a polite complaint but the lady was sitting in the room next to the counter and didn't even get up to listen to me, she made me pay to a girl she was training without talking to me, evidently it was something already heard. I repeat, a real shame because the structure is very beautiful, the services and I would say some of the staff need to be reviewed.
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