Serena Peshawar (Ex Pearl Continental Hotel)

The buffet breakfast is good

Coordination between the staff is extremely poor..Management has no consult about the inconvenience of the costumer,after having multiple visits ,female staff required training on dealing the costumer with immediate effect.Some Male staff have pain to run the system,other wise female staff is really very unprofessional and untrained regarding the dealing either on helpline or front desk.

Good hotel with good service and location is awesome, staff is friendly and good 💯😊Friendly, accommodating staff, willing to help with a smile.Specially Mr.Waheed(floor supervisor) & Ms.Rabeea(Front Dest Receiptionist). Facilities, swimming pool were renovated and good looking rooms.

Stayed for the night of November 23,2023. I given three stars because hotel is under renovation and there was disturbances due to noise. Staff general attitude was very casual. Most of them were more interested to talk to each other rather than paying attention to customers. Had dinner and breakfast in rooftop restaurant Nazara. Food was good but not the service. Didn’t use any other facilities due to short stay. Serena hotels in Pakistan have unique designs and build. I hope this hotel matches the quality and standards of Faisalabad Serena after renovations.

Stayed in Serean Peshawar with my family from 5th Novemebr to 7th November 2023. The Manager Mr Arif Baloch welcomed us and was very helpful and professional. Our stay was made pleasurable and comfortable by all the hotel staff everywhere in the hotel during our stay. I want to mention our floor supervisor Mr Ijaz Ali Qazi and the floor boy Mr Rafi Ullah. They couldn't be more helpful and obliging. The 5th Floor rstaurant was amazing with excellent variety of delicious food and service. The rooms were very basic . I think its becuase theres a lot of renovations going on. We as a family will highly recommend this hotel.

This palace was Soo beautiful I really want to explore the world and we all loved this place I always explore the world and goo many different places because I loved to enjoy and explore cities Soo the experience was so good

Assalam O Alaikum, i had visited last end of the month on behalf of Elite Advertising Agency (which provides Outdoor Media advertisements in different inventories such as LED Screens, Piller Signs, Bridge Panels And Piller Signs Throughout Peshawar And Islamabad Cities) dated 27/04/2023 for business purpose visit to Director Sales & Marketing who's so nice and sophisticated personality handsome man as well as all facilitation staff are so will mannered and quick in there services. hotel decorum is also outstanding in Calm environment. security staff members are also so kind and co-oprative with visitors which Character inspired me so much to visit again and again to this Hotel, i also try to convence my friends and relatives must visit to this one Hotel Once. my well wishes and prayers are always with them, Hope full for them in future for there best services. Your Well Wisher, Arshad Ali Shah Elite Advertisers Peshawar

I would like to advise you on something that can help to improve the guest experience as well. The room interior needs to be improved, sofas condition were not good, overall the room was looking old. Show shiners were not in place. Dine in-service was good but the taste, sorry to say, was not even average, we ordered chicken handi and its not even look like so long story short, you need to improve the taste of the food as well. In Breakfast, I would suggest, maintaining Sereena Islamabad's breakfast menu Thanks

I am glad Serena Hotels have recently taken over this property from Pearl Continental Hotel. While the reception space has changed slightly everything else remains very PC. The quality of rooms have a lot to ask for. Toilets and it’s fixtures are in bad state . Had this still been Pc my rating would have been higher knowing what to expect. However , more , much more is expected of Serena. I have seen a very positive change in staff attitude . They are now more welcoming, carry a smile and much more responsive… very serena hotel type service ! I hope they work on the rooms also soon Additionally… a slight irritant is no ‘go to cups’ at breakfast area for business travellers who just want coffee and leave