Dorsett Hotels in Petaling Jaya

I recently stayed at Dorset Hotel Subang Jaya and had an exceptional experience, thanks to the outstanding staff. On June 30, 2024, I realized that I had left my jewelry in the hotel room after checking out. In a panic, I called the hotel and spoke with Mr. Azam, the Guest Service Agent. His calming demeanor and willingness to help immediately put me at ease. Within minutes, Mr. Azam, along with Ms. Saherah, the Senior Security Officer, assured me that they were on it. Their thorough check revealed that Ms. Shanti, the diligent Housekeeping Maid, had found my jewelry and promptly reported it to her manager, Mr. Tarmizee, the Assistant Housekeeping Manager. The swift and professional actions didn’t stop there. Ms. Shanti and Mr. Tarmizee handed over the jewelry to Mr. Zairul Azli, the Assistant Safety & Security Manager, for verification. To ensure the highest level of security, Mr. Zairul reviewed the CCTV footage to confirm that no one else had entered the room after I checked out. This meticulous attention to detail and the seamless coordination among the staff members were truly remarkable. Their honesty, efficiency, and dedication turned a stressful situation into a reassuring experience. I am deeply grateful to Mr. Azam, Ms. Saherah, Ms. Shanti, Mr. Tarmizee, and Mr. Zairul Azli for their exceptional service and assistance. Dorset Hotel Subang Jaya, you have an exemplary team, and I can’t thank you enough for your outstanding hospitality. Thank you to Shanti - Housekeeping Maid. Tarmizee - Asst. Housekeeping Manager. Zairul Azli - Asst. Safety & Security Manager. Saherah - Senior Security Officer. Azam - Guest Service Agent.