Jalan SS 12/1, Petaling Jaya, Selangor, 47500, MalaysiaView Hotel Details
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Dorsett Grand Subang Guest Reviews
4.1/5
Very Good
324 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.9
Service4.1
Cleanliness4.1
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All reviews(324)
Positive reviews(302)
Reviews with photos/video(71)
Awesome stay(44)
Friendly owner(34)
Great location(19)
Convenient location(11)
Large rooms(9)
Poor air conditioning(8)
Comfortable bed(6)
Classy environment(5)
Negative reviews(22)
Anonymous User
Club Room
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Fast and smooth check-in. No deposit. Our room is facing the Taman Subang Ria Lake and KL city. Nice view day and night.
The room is big with a work desk and a sofa. Free mini-bar consumption.
Overall, it is good.
6/15
Response from Property: Dear Sir/Madam, thank you for your comments. We are delighted to hear that you had an enjoyable experience with us. It was a pleasure having you with us, and we look forward to welcome you back for another memorable stay. Regards, Tania Abdullah, General Manager
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Vanya.G
Deluxe Room
Stayed in Oct 2024
Couples
3 review
3.0/5
Posted on Oct 28, 2024
Located beside Subang medical center . Hotel is pretty rundown. The hotel was holding exhibit of an artist. Went to the salon located at the lobby . Boss is very friendly and price is very reasonable. Had my keratin treatment done .
Upon entering the room , the walkway outside the bathroom was wet . Housekeeping forgot to close the fridge door resulting on the watery patch .
This hotel is suitable for younger couples who drives . Personally will not recommend for families with children as there’s no amenities nearby other than 1-2 coffeeshops opposite the hotel and a kmart ( about 10mins walk) .
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Response from Property: Dear Vanya, thank you for sharing your feedback with us. We sincerely apologize for the shortfall you experienced during your stay with us. We understand how important it is to meet expectations and please note that we take your comments seriously. We will address the issue with our team to ensure no future recurrence. We truly hope that we would be able to provide you with a better experience in the future. We thank you for your understanding and we appreciate your valuable input. Regards, Tania Abdullah, General Manager
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Rikipedia
Deluxe Room
Stayed in Aug 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Aug 20, 2024
Great service and attitude all round. Located next to a hospital for maximum safety in case you get hurt. Facilities are dated, albeit relatively clean. Spooky hallways and theme, perfect for a Halloween scare.
Response from Property: Dear Sir/Madam, thank you for sharing your feedback with us. We very much appreciate your positive comments about our staff and will definitely share your compliments with our team here. We have also noted your feedback regarding the dated facilities and will ensure that the necessary improvements are made. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
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Guest User
Deluxe Room
Stayed in Sep 2024
Couples
19 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Nice place to stay. Clean and convenient. Will stay again the near future
Response from Property: Dear Sir/Madam, thank you for your review and for choosing to stay with us. We are delighted to hear that you had an enjoyable experience. Your satisfaction is our top priority, and it is wonderful to know that our efforts contributed to your positive stay. Thank you for your patronage and we look forward to welcoming you back in the future.Regards,Datin Christina Toh, Area General Manager
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Tan Kang wei
Deluxe Room
Stayed in Aug 2024
Travel with friends
56 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Hotel clean ,location good ,but a aircond is weak ,pls fix,will be come back again
Response from Property: Dear Tan, thank you for sharing your review with us. We are pleased to know that you had a pleasant stay and liked our hotel's location. We have also noted your comment regarding the air-cond and will address this issue with our Engineering team. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager
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La Panda
Deluxe Room
Stayed in Jul 2024
Solo travelers
10 review
3.7/5
Posted on Jul 15, 2024
1)
Should ready 2 shower caps for the guests. Just in case 1 is not in good condition, we still have another one for replacement. In my case, the rubber of the shower cap somehow is not in good condition and luckily I bring my hair clips with me. Unfortunately i forgot to take picture of rhe shower cap.
2)
The air conditioner couldn't be adjusted to 16 degree celsius? 22 degree celsius is a bit warm.
Response from Property: Dear Sir/Madam, thank you for your feedback. We are sorry to hear that your stay experience with us did not quite meet your expectations. Please be assured that we will review the shower cap and air-cond temperature and ensure that the necessary improvements are made. Our apologies for the inconveniences caused and we hope to have another opportunity to serve you again.Regards,Datin Christina Toh, Area General Manager
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Anonymous User
Deluxe Room
Stayed in Jan 2025
Family
7 review
3.5/5
Posted on Jan 6, 2025
Not satisfied with the room conditions. Lamp and sink are broken. Feel weird at first room check in as after we unlock the room there are card inserted with all lights on already. After we called reception then they change to another room which is ok in good condition.
Response from Property: Dear Sir/Madam, thank you for your review. We have noted your feedback and are sorry that your stay experience did not quite meet your expectations. We are always striving to provide our guests with exceptional service and amenities, and will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again. Regards, Tania Abdullah, General Manager
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Guest User
Deluxe Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Awesome customer service the moment I was greeted at reception. Request for room service was attended to very quickly. Gym facilities are good too, towels provided.
Response from Property: Dear Sir/Madam, thank you for sharing your review with us. We are happy to hear that you had a positive experience with us. We will share your comments with our team, which is much appreciated and motivating. Thank you for your patronage and we look forward to welcoming you back to the hotel soon. Regards, Tania Abdullah, General Manager
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Anonymous User
Deluxe Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Best place for a treveller.
Response from Property: Dear Sir/Madam, thank you for your positive feedback. We greatly appreciate your support and are happy that you had a wonderful experience with us. We look forward to welcoming you back again soon. Regards, Tania Abdullah, General Manager
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kurohera
Deluxe Room
Stayed in Jun 2024
Solo travelers
6 review
3.7/5
Posted on Jun 18, 2024
Stayed overnight for business purpose. Location is good and I like that it’s relatively quiet. Check in was easy, fast and pleasant. However, shortly after I had to go to my car and it was raining. There were staffs outside the hotel entrance that just stood there without asking whether I need umbrella or not. Sure the car is a short distance away but it’s always nice to ask rather than just standing and watching a guest being drenched by the rain.
Room was good and clean, some of the electrical outlets were a bit misaligned. There was a perpetual smell like damp cloth thruout the hallway, but none in the room. The blackout curtain is fantastic tho.
Breakfast; not too many option but they were tasty; except the beef cold cut it just doesn’t look fresh. And the seating arrangement was a bit cramped as well. Other than that I actually enjoyed the food.
Check out was again, a breeze.
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Response from Property: Dear kurohera, thank you for taking the time to share your review with us. Your valuable feedback is much appreciated as it helps us to improve on our hotel's quality and services. We are glad that you like our hotel's location and quality of service extended by our Front office team. However, we have also noted several issues during your stay and will address them to ensure that the necessary improvements are made. Our apologies if these issues had caused you an unpleasant experience. Thank you again for sharing your feedback and we look forward to having another opportunity to be of service to you again.Regards,Datin Christina Toh, Area General Manager
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Isd
Deluxe Room
Stayed in May 2024
Couples
10 review
1.5/5
Posted on May 24, 2024
Old hotel, there are cockroaches in the room😱😱😱, shower room Shower head is leaking, No anti-skid pad in the Bathtubs, towels are rare, pillows are soft and furniture is old. unworthy
Response from Property: Dear Sir/Madam, we are indeed concern to receive your feedback. We can certainly understand your disappointment with the issues encountered and have no excuse but to extend our sincere apologies to you for the unpleasant experience caused. Please be assured that we will immediately address the issues highlighted to ensure they do not happen again. Our apologies again and we hope that you will give another opportunity to be of service to you.Regards,Datin Christina Toh, Area General Manager
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hidayah
Deluxe Room
Stayed in Dec 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Jan 6, 2025
Fast response by the staff. Arranged to new room because the AC is not working properly.
Response from Property: Dear Hidayah, thank you for your feedback. We have noted your comment regarding the room condition and will address this issue. Thank you for your patronage and we look forward to having you back as our guest again. Regards, Tania Abdullah, General Manager
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Guest User
Deluxe Room
Stayed in Nov 2024
Solo travelers
21 review
4.0/5
Very Good
Posted on Dec 5, 2024
Hotel location is good. Reception staffs are friendly. Room furnitures need to upgrade/renovate. A bit old.
Response from Property: Dear Sir/Madam, thank you for sharing your feedback with us. Please accept our sincere apologies for the shortcomings and inconveniences caused to you. We truly appreciate your stay and look forward to welcoming you back again soon. Regards, Tania Abdullah, General Manager
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Guest User
Deluxe Room
Stayed in Oct 2024
Couples
7 review
2.7/5
Posted on Nov 16, 2024
Front office & housekeeping service is terrible. Request for hand towel waited for an hour never turn up. Seriously need to look into this.
Response from Property: Dear Sir/Madam, thank you for your review. We are disappointed to hear of your unpleasant stay with us. Having reviewed your comments, we can but only apologize for the unpleasantness that you have encountered with our Front Office and Housekeeping associates. The respective departments have been informed of your feedback, for follow up remedial actions and rectification. We would like to stress that we highly value guests’ feedback as it is one of the best means in ensuring our guest services are in tune at all times so that we may further improve. We appreciate your patronage and look forward to welcoming you back to the hotel soon. Regards, Tania Abdullah, General Manager
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O
Deluxe Room
Stayed in Oct 2024
Family
3 review
4.0/5
Very Good
Posted on Jan 5, 2025
It is good but it depends. sometimes good room and sometimes bad (like the plug does not work, bath tub or stand, or cleanniness diff issues). But still recommended.
Response from Property: Dear Sir/Madam, thank you for your feedback. We have taken note of your comments and sincerely apologize for the inconvenience caused. We strive to provide all our guests with a comfortable and enjoyable experience, and regret that we fell short in this instance. Our apologies again and we look forward to being of service to you. Regards, Tania Abdullah, General Manager