Alps Hostel

Ein altes Gasthaus (mit dem schönen Namen Engel), das zum Hostel umfunktioniert wurde. Einfache Zimmer, teilweise etwas renovierungsbedürftig, aber sauber und mit Charme. Rein kommt man nur mit Reservierung und Zahlencode; keine Rezeption. Überhaupt war Personal nur am Morgen sichtbar, aber das Gastrokonzept funktioniert trotzdem ganz gut (mit Kreditkarte): Selbstbedienung an Kühlschrank/Regal, am Terminal Menge eingeben und bezahlen. Viele Sitzmöglicheiten im alten Gastraum und auf der Terrasse. Ruhige Lage dank wenig Verkehr.

Extremely unpleasant host and not at all pro-active! Dirty or even unsanitary accommodation The bedding is dirty and it smells extremely bad we slept with a t-shirt as a pillowcase The ad is nothing but a lie the room was not at all compliant We took one night hotel elsewhere for the last night To flee

Heartless, contemptuous and extremely unfriendly. That's how I felt about the personal contact with the operator of the Alps Hostel. My wife, our 10-year-old son, our little dog "Emma" and I arrived on a rainy December evening at around 9:30 p.m. and met the operator there, who only acknowledged us briefly. When he saw our dog, he said something like, "You can't stay with the dog, dogs aren't allowed in the building." His statement also corresponded to the accommodation's terms and conditions, the mistake was clearly mine, as we originally wanted to travel without the dog and when booking through a booking portal I had therefore not paid attention to the ban on animals in the accommodation. I would now have wished that our counterpart had worked with us on a solution. When we specifically asked, he gave us the name of an accommodation nearby that would be suitable for us, but that was it. He didn't even consider trying to call them for us, nor did it occur to him to offer us a seat so that we could look for alternative accommodation from there. He put us outside with our overtired and hungry child. He didn't consider making an exception, which I can understand to a certain extent. I haven't felt so humiliated and contemptuous on a human level for a long time. The fact that the entire booking amount was debited because we "didn't show up" probably doesn't need to be mentioned separately. It's in line with the terms and conditions. Sit down, Mr. Innkeeper, six! We'll never see the Alps Hostel again and I'll be careful not to recommend it to anyone else.