Anantara Mui Ne Resort

Anantara Mui Ne Resort Reviews

Anantara Mui Ne Resort

Mui Ne Beach, 12A Nguyen Dinh Chieu Street, Ham Tien, Mui Ne, Phan Thiet, Binh Thuan Province, VietnamView Hotel Details
Anantara Mui Ne Resort
Anantara Mui Ne ResortAnantara Mui Ne ResortAnantara Mui Ne Resort
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Anantara Mui Ne Resort Guest Reviews

4.3/5
Very Good
47 review
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(47)
Positive reviews(46)
Reviews with photos/video(26)
Awesome stay(19)
Friendly staff(18)
Awesome rooms(11)
Delicious breakfast(10)
Classy environment(6)
Nice sea view(5)
Great swimming pool(5)
Negative reviews(1)
Guest User
Deluxe Room
Stayed in Dec 2024
Family
1 review
2.2/5
Posted on Feb 2, 2025
I arrived in Mui Ne to celebrate Tet/Chinese New Year, having first gotten a room at the Anam Mui Ne just a few minutes drive away. Due to the festival rush, they had no rooms after a few days and I had to move out to the Anantera Mui Ne. Both hotels were at similar price points, but the entire service approach was very different. For the entire time at the Anam, I could choose what to spend and where to eat, and there were even discounts on the spa treatments. At the Anantera, I was told that I had to sign up for a mandatory New Year gala dinner on the 31st which cost almost US$70. To be sure, that is the normal price for a dinner buffet, but the main thing is guests were not given a choice. As long as you stayed on that day, you would need to foot the bill. Later, I found the room unsatisfactory. There was a blockage of the shower drainage, causing the water to accumulate and not recede even after overnight, plus an unpleasant smell that originated from the shower area. The sofas had stains. However, the biggest problem was that the king bed was not a true king bed, being combined with two smaller beds and leading to serious lack of back support. When I asked to cut short my stay from 3 nights to 2 nights, I was told that I would not be refunded. Most reprehensive for me, the hotel staff that I spoke with kept passing the buck around when I asked who could authorize the refund. When Trip.com tried to help and asked the hotel staff, they constantly lied about the situation, saying to Trip.com that I agreed to waive my refund and/or I was being upgraded to a villa, when nothing of that sort happened and both suggestions were obviously mutually contradictory. Ultimately I decided my physical and mental health was more important and I went back to the Anam Mui Ne after securing a room, losing a very expensive one night's stay at the Anantera on top of the compulsory dinner. Maybe it was the Tet festival which led to B Team handling this, but someone really dropped the ball. This was a two three star experience at best.
Response from Property: Dear Ms. Chan,Thank you for sharing your feedback regarding your recent stay at Anantara Mui Ne Resort. We sincerely apologize for the issues you encountered, particularly during Tet/Chinese New Year.We regret the inconvenience caused by the mandatory New Year gala dinner and understand your concerns about the lack of choice. Your comments will be reviewed to improve future guest experiences.We also apologize for the room issues, including the shower drainage, unpleasant odor, stained sofas, and bed discomfort. These concerns have been addressed with our housekeeping and maintenance teams.Furthermore, we are sorry for the poor handling of your request to shorten your stay and the miscommunication with Trip.com. We need to follow the amendment or cancellation policy and we apologize if this did not meet your expectationsThank you again for your feedback. We hope to have the opportunity to restore your faith in Anantara Mui Ne Resort.Warm regards,Theresa Tran - Front Office Manager.
XiaoPablo
Premier Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Anantara is a small piece of paradise in MuiNe. The hotel resort is well prepared to take tourists from all over the world, relaxing is a must. As soon as you arrive while waiting you are welcome with a relaxing massage and wonderful staff helps you around. If you are visiting MuiNe, Anantara is the right place for you, wonderful breakfast options, clean beach and warm cozy rooms. Special thanks to the detailed service from Ms. Thao deputy GM, Ms. Dung that took care of our room, Ms Huyen that helped us before arriving and each person from the hotel that always greeted us with a smile and a helping hand.
Response from Property: Dear XiaoPablo,Thank you for your glowing review of Anantara Mui Ne Resort! We are thrilled to hear that you found our resort to be a "small piece of paradise" and that you enjoyed your experience with us.It’s fantastic to know that our welcoming massage and attentive staff contributed to your relaxation. We will make sure to pass on your special thanks to Ms. Thao, Ms. Dung, and Ms. Huyen for their exceptional service. We take great pride in our team, and it’s rewarding to see their efforts recognized.We’re delighted you enjoyed our breakfast options, clean beach, and cozy rooms. Your kind words inspire us to continue providing memorable experiences for all our guests.Thank you once again for your thoughtful feedback. We hope to welcome you back to Anantara Mui Ne for another relaxing stay!Warm regards,Theresa Tran - Front Office Manager.
lolxxx
Deluxe Room
Stayed in Jun 2024
Other
38 review
4.5/5
Great
Posted on Jul 15, 2024
Very beautiful hotel, lives up to Anantara's reputation. Hotel service is good, but the large number of Chinese guests is too noisy.
Response from Property: Dear lolxxx,Greetings from Anantara Mui Ne Resort,We are delighted to receive your feedback regarding the quality of our hotel services and are thrilled to know that we have left a positive and lasting impression on you. Your positive review serves as motivation for us to continue striving for excellence, and we will make sure to share your feedback with our team.We apologize for any noise from the group that may have caused you discomfort. We appreciate your understanding and hope to welcome you back in the future.Best regards,Theresa Tran - Front Office Manager.
Guest User
Deluxe Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Super breakfast with more options that you can think of. Worth the price.
Response from Property: Dear Valued Guest,Thank you for your kind words about your recent stay at Anantara Mui Ne Resort! We’re delighted to hear that you enjoyed our breakfast options and found them to be worth the price.Your feedback motivates us to keep providing exceptional experiences. We hope to welcome you back soon for another delightful stay!Warm regards,Theresa Tran - Front Office Manager.
Anonymous User
Premier Room
Stayed in Dec 2024
Family
17 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Very good, the brand is here The service is consistent with the chain The breakfast is delicious and fresh There is also a kid club at 11 am and 1 pm every day I experienced making Vietnamese spring rolls, which I can take back to my room after making. I can also take care of my children in the room to play games and listen to English stories. There are special caregivers.
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Response from Property: Dear Mr. Anonymous,Warm greetings from Anantara Mui Ne Resort.Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our consistent service, delicious and fresh breakfast, and engaging activities such as the Vietnamese spring roll-making experience.We are also pleased to know that the kid's club and special caregivers provided a fun and supportive environment for your children. Your positive comments inspire us to continue delivering exceptional experiences to our valued guests.We look forward to welcoming you and your family back for another memorable stay.Warm regards,Theresa Tran - Front Office Manager.
Guest User
Premier Room
Stayed in Dec 2024
Couples
11 review
4.2/5
Very Good
Posted on Jan 29, 2025
When I checked in, the hotel said that they had not received any notes from the booking party and prepared a twin room for me. I asked for a king-size bed, but they replied that they had not received any. After communicating with the platform, the platform upgraded me to a premium king-size bed room for a fee. It took nearly two hours to check in, which made me a little angry. After checking in, the service was very good. Welcome snacks and fruits were placed in the room. The hotel environment was also elegant, with its own beach. It was quite comfortable to stay, but the decoration was a little old.
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Response from Property: Dear our Value Guest,Thank you for sharing your feedback. We sincerely apologize for the confusion regarding your bed type. Unfortunately, we did not receive the information about your bed preference from your travel agent, which led to the mix-up during check-in. We regret that this affected your experience, and we truly appreciate your understanding and patience.We’re glad to hear that you enjoyed the service, the resort environment, and the room upgrade. We will work on improving communication with our partners to ensure a smoother experience in the future.Thank you for choosing Anantara Mui Ne Resort, and we hope to welcome you back soon.Best regards,Theresa Tran - Front Office Manager.
Guest User
Premier Room
Stayed in Dec 2024
Couples
21 review
3.0/5
Posted on Jan 29, 2025
We booked two rooms, not the lowest-priced basic room type, but the room we were arranged to stay in was indeed the worst! Facing the road and the main entrance, it seemed to be a guard room! The room facilities were old, especially the air conditioner, which made unbearable noise! ​​The so-called "housekeeper" who received guests at the front desk actually sat on the side table next to the sofa in the lobby (where guests sat) to communicate with guests. It was incredible and extremely casual. Is this the service feature of Vietnam? ! The most intolerable thing is that toothbrushes and other items are not disposable packaging, which is terrifying! Fortunately, with Ctrip's perfect after-sales service, our holiday mood was not so bad! It was my first time staying in the Anantara brand and I felt very bad!
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Response from Property: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay at Anantara Mui Ne Resort. We sincerely apologize that if the seating arrangement at the front desk did not meet your expectations and we also regret the issues you encountered with your room and facilities. We will address these concerns promptly to improve our service.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Theresa Tran - Front Office Manager.
Edward_xy
Premier Room
Stayed in Sep 2024
Couples
33 review
4.5/5
Great
Posted on Oct 13, 2024
Mui Ne is a small fishing village, but this hotel is definitely a good place to lie down. Most of the guests are from Europe and America. It has its own beach and coastline. It is a kind of enjoyment to lie on a lounge chair and sunbathe for a whole day without doing anything.
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Response from Property: Dear Edward_xy,Thank you for sharing your thoughts about your recent stay at Anantara Mui Ne Resort. We’re delighted to hear that you enjoyed the serene atmosphere and beautiful scenery that our resort offers.It’s wonderful to know that you found our beachfront location and relaxed vibe to be perfect for unwinding. We strive to create a peaceful retreat for our guests, and your feedback reassures us that we are on the right track.If you have any additional comments or suggestions, we’d love to hear them. We hope to welcome you back for another relaxing getaway soon!Warm regards,Theresa Tran - Front Office Manager.
Xininanbanqiu
Two Bedroom Duplex Pool Villa
Stayed in Sep 2024
Family
28 review
3.2/5
Posted on Oct 7, 2024
The hotel's public areas are wonderful, including the restaurant, bar, swimming pool, and children's playground (a little small). The staff is very enthusiastic, smiling, and attentive to opinions. However, the furniture in the room is relatively old. The bedding is still good and comfortable to sleep in, but the toilet does not drain smoothly and the sewer smell is quite strong, so the overall feeling is discounted. This hotel's two-bedroom pool villa has no public area. It is really not suitable to stack two rooms. It feels like you are on the kang when you enter the door. Can you chat with friends and relatives on the kang together? Haha
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Response from Property: Dear Xininanbanqiu,Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our public areas, including the restaurant, bar, swimming pool, and children's playground. It’s great to know that our staff’s enthusiasm and service made a positive impression on you.However, we apologize for the issues you encountered in your room. We take your comments about the furniture, toilet water flow, and sewer smell seriously, and I will ensure that our maintenance team addresses these concerns promptly.We also apologize that the design of the two-bedroom pool villa did not meet your expectations and thank you once again for your comments. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Theresa Tran - Front Office Manager.
fionsummer
Deluxe Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Compared to the Anantara I stayed at before, this one can be said to be smaller, but it still maintains a very high standard. The environment is very good and I can enter the state of a private vacation in a second. I love it!
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Response from Property: Dear Fionsummer,Thank you for sharing your thoughts about your recent stay at Anantara Mui Ne Resort. We truly appreciate your feedback!We are pleased to hear that you found our resort to maintain high standards, even in its more intimate setting. It’s wonderful that you were able to find a peaceful environment for relaxation, creating moments of tranquility for our guests is one of our top priorities.We hope to welcome you back soon, whether for another restful retreat or to explore more of what Anantara has to offer.Warm regards,Theresa Tran - Front Office Manager.
Guest User
Premier Room
Stayed in Jul 2024
Travel with friends
5 review
4.8/5
Amazing
Posted on Aug 28, 2024
Very suitable for a holiday hotel, there is a sense of ceremony as soon as you walk into the door of the hotel. The staff is warm and friendly, and a five-minute massage experience is provided when checking in. However, there seems to be not many activities in the hotel, suitable for a short stay of 1-2 nights. The room is relatively old overall; the shower area is completely open, with a sense of design but not accustomed to it. The breakfast is satisfactory.
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Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. I’m delighted to hear that you found our hotel to be a great place for a vacation and that you appreciated the breakfast as well as the warm and friendly service from our staff. It's also wonderful to know that you enjoyed the massage experience during check-in—it’s a small touch we like to offer to help our guests relax from the moment they arrive.However, I understand that you felt the activities within the hotel were somewhat limited, and that the open design of the shower area wasn’t entirely to your liking. Although we do have activities available in the hotel, we are currently implementing ways to make them more visible to our guests.We value your feedback and will take it into consideration as we continue to enhance our offerings and facilities.Your comments about the room's condition have been noted as well. We are always striving to improve, and your insights are invaluable in helping us do so.Thank you once again for your feedback. We hope to have the opportunity to welcome you back for a more extended stay, where we can provide an even more enriching experience.Warm regards, Victor JoyeuxExecutive Assistant Manager
Guest User
Premier Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The experience was very good. First of all, I am very grateful to the sister at the front desk of the hotel. My son had stomachache and vomiting and needed to go to the clinic for treatment. The sister at the front desk took the initiative to accompany me and went back to work only after the child's condition stabilized. I am really grateful. Secondly, the overall quality of the hotel staff is very high. When passing by, every staff member will take the initiative to smile and greet warmly. When it rains, they will take the initiative to hand their umbrellas to guests.
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Response from Property: Dear Guest,Greetings from Anantara Mui Ne Resort,We are delighted to receive your feedback regarding the quality of our hotel services, and the friendliness of staff and are thrilled to know that we have left a positive and lasting impression on you. Your positive review serves as motivation for us to continue striving for excellence, and we will make sure to share your feedback with our team.We hope your son is getting better and we look forward to welcoming you here in future.Best regards,Theresa Tran - Front Office Manager.
Chenhutamu
Premier Room
Stayed in Jun 2024
Travel with friends
42 review
4.7/5
Amazing
Posted on Jul 8, 2024
Anantara is probably the best resort in Mui Ne. It is a little far from the center of town and relatively quiet. The environment, service, breakfast and so on are all good. The only drawback is that the bath water is not hot at all.
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Response from Property: Dear Chenhutamu,Greetings from Anantara Mui Ne Resort!Thank you for sharing your feedback regarding the quality of our hotel services and we are thrilled to hear that your experience with us left a positive and lasting impression. Your kind words serve as great motivation for our team to continue delivering excellence, and we will ensure that your feedback is shared with everyone.Regarding the above issue that did not meet your expectations, please accept our sincere apologies. Rest assured, we will address this matter promptly to ensure future improvements.We look forward to welcoming you back to Anantara Mui Ne Resort in the future.Best regards,Theresa Tran - Front Office Manager
Shuixingdeweixiao
Deluxe Room
Stayed in Jun 2024
Family
51 review
4.8/5
Amazing
Posted on Jul 14, 2024
First of all, I left my wedding ring in the room. I found it the next day after I checked out. I finally found it. Good review! The environment is very good ~ a family of three is very comfortable on vacation. I recommend afternoon tea, which is very cost-effective! The breakfast is also good, and the beef pho is great.
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6/7
Response from Property: Dear Ms. Shuixingdeweixiao,Greetings from Anantara Mui Ne Resort,We are delighted to receive your feedback regarding the quality of our hotel services and are thrilled to know that we have left a positive and lasting impression on you. Your positive review serves as motivation for us to continue striving for excellence, and we will make sure to share your feedback with our team.We look forward to welcoming you here in future.Best regards,Theresa Tran - Front Office Manager.
Tuzi
Premier Room
Stayed in Mar 2024
Family
40 review
5.0/5
Outstanding
Posted on May 18, 2024
I spent more than 200 to upgrade to a room with double balcony, which was a real surprise. The hardware configuration of the room was very good. It was a pure vacation. I could relax in the hotel for a whole day, do a spa, and watch the sunset by the sea. It was very comfortable.
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6/11
Response from Property: Dear Mr. Tuzi,Greetings from Anantara Mui Ne Resort,We are delighted to receive your feedback regarding the quality of our hotel services, and the friendliness of staff and are thrilled to know that we have left a positive and lasting impression on you. Your positive review serves as motivation for us to continue striving for excellence, and we will make sure to share your feedback with our team.We look forward to welcoming you here in the future.Best regards,Theresa Tran - Front Office Manager.