Anantara Mui Ne Resort Reviews

I arrived in Mui Ne to celebrate Tet/Chinese New Year, having first gotten a room at the Anam Mui Ne just a few minutes drive away. Due to the festival rush, they had no rooms after a few days and I had to move out to the Anantera Mui Ne. Both hotels were at similar price points, but the entire service approach was very different. For the entire time at the Anam, I could choose what to spend and where to eat, and there were even discounts on the spa treatments. At the Anantera, I was told that I had to sign up for a mandatory New Year gala dinner on the 31st which cost almost US$70. To be sure, that is the normal price for a dinner buffet, but the main thing is guests were not given a choice. As long as you stayed on that day, you would need to foot the bill. Later, I found the room unsatisfactory. There was a blockage of the shower drainage, causing the water to accumulate and not recede even after overnight, plus an unpleasant smell that originated from the shower area. The sofas had stains. However, the biggest problem was that the king bed was not a true king bed, being combined with two smaller beds and leading to serious lack of back support. When I asked to cut short my stay from 3 nights to 2 nights, I was told that I would not be refunded. Most reprehensive for me, the hotel staff that I spoke with kept passing the buck around when I asked who could authorize the refund. When Trip.com tried to help and asked the hotel staff, they constantly lied about the situation, saying to Trip.com that I agreed to waive my refund and/or I was being upgraded to a villa, when nothing of that sort happened and both suggestions were obviously mutually contradictory. Ultimately I decided my physical and mental health was more important and I went back to the Anam Mui Ne after securing a room, losing a very expensive one night's stay at the Anantera on top of the compulsory dinner. Maybe it was the Tet festival which led to B Team handling this, but someone really dropped the ball. This was a two three star experience at best.

Anantara is a small piece of paradise in MuiNe. The hotel resort is well prepared to take tourists from all over the world, relaxing is a must. As soon as you arrive while waiting you are welcome with a relaxing massage and wonderful staff helps you around. If you are visiting MuiNe, Anantara is the right place for you, wonderful breakfast options, clean beach and warm cozy rooms. Special thanks to the detailed service from Ms. Thao deputy GM, Ms. Dung that took care of our room, Ms Huyen that helped us before arriving and each person from the hotel that always greeted us with a smile and a helping hand.

When I checked in, the hotel said that they had not received any notes from the booking party and prepared a twin room for me. I asked for a king-size bed, but they replied that they had not received any. After communicating with the platform, the platform upgraded me to a premium king-size bed room for a fee. It took nearly two hours to check in, which made me a little angry. After checking in, the service was very good. Welcome snacks and fruits were placed in the room. The hotel environment was also elegant, with its own beach. It was quite comfortable to stay, but the decoration was a little old.

We booked two rooms, not the lowest-priced basic room type, but the room we were arranged to stay in was indeed the worst! Facing the road and the main entrance, it seemed to be a guard room! The room facilities were old, especially the air conditioner, which made unbearable noise! ​​The so-called "housekeeper" who received guests at the front desk actually sat on the side table next to the sofa in the lobby (where guests sat) to communicate with guests. It was incredible and extremely casual. Is this the service feature of Vietnam? ! The most intolerable thing is that toothbrushes and other items are not disposable packaging, which is terrifying! Fortunately, with Ctrip's perfect after-sales service, our holiday mood was not so bad! It was my first time staying in the Anantara brand and I felt very bad!

The hotel's public areas are wonderful, including the restaurant, bar, swimming pool, and children's playground (a little small). The staff is very enthusiastic, smiling, and attentive to opinions. However, the furniture in the room is relatively old. The bedding is still good and comfortable to sleep in, but the toilet does not drain smoothly and the sewer smell is quite strong, so the overall feeling is discounted. This hotel's two-bedroom pool villa has no public area. It is really not suitable to stack two rooms. It feels like you are on the kang when you enter the door. Can you chat with friends and relatives on the kang together? Haha

The experience was very good. First of all, I am very grateful to the sister at the front desk of the hotel. My son had stomachache and vomiting and needed to go to the clinic for treatment. The sister at the front desk took the initiative to accompany me and went back to work only after the child's condition stabilized. I am really grateful. Secondly, the overall quality of the hotel staff is very high. When passing by, every staff member will take the initiative to smile and greet warmly. When it rains, they will take the initiative to hand their umbrellas to guests.