The Heid Lofts By Reside, A Wyndham Residence

such a hotel apartment, with laundry and fully functional kitchen. near chinatown and philly reading market

The longer we stayed the lesser the points became. When we checked in, at first glance everything was 5 stars. WiFi and location are definitely 10/10 for me. My first issue was with the refrigerator not working, I lowered the temp to the lowest possible setting but nothing changed and I notified the front desk and they said they would send someone to check within an hour and that person never showed up I’m not sure if they came while we were out but when we came back the refrigerator was still warm. This issue was never fixed up to the day we checked out. It was very disappointing as I had baby food that needed to be refrigerated. The blinds in the bedroom do not block out any light at all and our room was opposite a parking lot which head very bright lights all night long it was so hard to fall asleep I hope the property can have better curtains or blinds. Secondly, I’m not sure if I missed it somewhere about them not offering house keeping, at least there’s a washer and dryer so I just washed the towels on my own. We stayed 6 nights and no one ever came to refresh the rooms or even add more toilet paper or garbage bags. The floors were visibly dirty and dusty like they haven’t been vacuumed in months. The 9th floor common area was so filthy, the toilet was so dirty and smelly, the couch was so dirty I couldn’t even sit on it. The central cooling/heating system makes a strange long noise every now and then and it kept waking up my child. I could find any way to turn it off and that was very frustrating.

Nice room, but the floor and the bed were a bit dirty. Amenities are ok. Location also ok.

Each room was big, and I enjoyed the big kitchen with all facilities as well as the washing machine and dryer in the hotel room.

I wanted to really enjoy the Heid Lofts because from the outside everything checked all the boxes. The rooftop area had a beautiful view of the city, the workout room was nice, and the studios were really well decorated and the finishes were modern but once you went under the surface you noticed that corners have been cut. The bathrooms were a bit grimey, and were in need of a deep cleaning. There were stains on the doors. The rooms themselves lacked sound insulation and you could hear your neighbors and outside noise easily. Our air-conditioning/ heating unit made a loud rattling noise that startled us while we were sleeping. We notified the front desk in the morning and they said they would have it fixed, but no one addressed it and we ended up just shutting it off. Pros: It was close to City Center, and you could walk to the convention center or Reading Station Market. The rooms were equipped with a washer and dryer, which was convenient.

Two of my friends and I spent a night here while in Philly for a concert. We had previously stayed here a couple years ago when it was owned by Sonder. It's more like an apartment than a hotel room, it's an enormous industrial style space. There are a million cabinets and closets. We had two bedrooms and a pullout couch and two full bathrooms, and a full kitchen. For what you get it is very affordable. Our stay was decent. Nothing overtly wrong but it was lacking several things. First off the staff were all wonderful. Everyone was extremely polite and friendly. The staff was probably the highlight. We ran out of things to do and it was drizzly outside. My friend who had booked it said it was $60 extra to check in at noon and I believe $20 extra to check in around 2. We showed up a couple hours early expecting to have to pay something. The person at the desk said our room would not be ready til about 3-3:30 but said we could stay in the rooftop lounge and gave us a code. I have not experienced this before and it was honestly delightful. We were tired and sweaty from walking so a place to. just lounge sounded great to us. It's a big open room with a big couch, several tables, a sink, and i think there was a microwave too. Next to it is a gym and there is a rest room. There was also an outside area with couches and what i believe was a propane fireplace but it had been raining on and off all day so it was wet outside so we didnt explore. It was great to have a nice quiet place to lounge until our room was ready. There was only one other person up there asleep in a chair when we arrived. Closer to three several other people arrived but there was plenty of space for everyone. The only thing it was lacking was plugs for charging electronics anywhere near where you were sitting. Our room itself was fine. It was large and clean but it was stocked with nothing. We pulled out the fold out couch where i would be sleeping and it had a fitted sheet and that was it. In none of the 8000 cabinets or closets could we find pillows or bedding. The pullout couch itself was not all that comfy, i could definitely feel all the springs. When we decided to have our dinner we had brought with us later we discovered there was just an empty trash can and no trash bags anywhere. I had used a plate then decided to hand wash it as one plate didnt warrant the dishwasher and i could find no sponge. I imagine we could have asked for all of those things but it was just frustrating to not have very basics like bedding and a trash bag. We didnt use the coffee maker during our stay but I noticed there was also no coffee to use with it. We went to a concert nearby and when we came back late we asked at the front desk for bedding and he went and got it for us no issues. Unfortunately we discovered that the curtains didnt really go down any farther than they already were at about half way down (at least we couldnt get them down). There was a U-Haul place next door that was lit up

Booked a room here for my anniversary, and it was a terrible experience... First of all, the room was disgusting and the security latch at the door didn’t work (as you can see in the pictures). Worst of all, however, was the service. Three days before my stay I requested a late check-out, and they approved it for 2PM. With that in mind we woke up at around 10:30AM and were shocked by a message sent to us stating we had to leave by 11AM. I tried to contact the front desk but the person there was rude and asked me for proof of my late check-out approval. After providing proof, the person was still rude and told me we had to leave anyway or they would charge us an extra night, and the best they could do was to give us till noon… so we had to rush and leave. I did try contacting Wyndham directly and opened a case with them, but they were of no help and said their hotels are independently owned and there’s nothing they can do…