Hotels near Chip Mong Bak Touk Center, Phnom Penh

非常滿意，物超所值

Excellent hotel, the service is very considerate. We encountered some unpleasant episodes when checking in, but the front office manager LYDIE ZHANG immediately helped to solve it and brought us a super happy stay experience. I sincerely give Miss Zhang 100 thumbs up.

The room was very spacious. The bathroom was also very big. Everything was nice and clean and the staff were amazing. The hotel itself is very pretty and aesthetic. The swimming pool was nice as well although a little bit cold at night. Everything was great and I wished I had booked an extra day at this accommodation

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

We were only booked for one night but due to illness they kept aroom open for my husband whilst I was hospitalised and looked after us when I was discharged from hospital and unable to fly home until fit enough.The hotel were fantastic nothing was too much trouble and all the staff were friendly and caring.

A little mix up when I checked into the hotel, but everything was fine after that. Stayed there for one week, and will definitely choose this hotel the next time I’m in PP.

Natalie BAUMANIS, Guest Experience & Brand Quality Manager is a great help during my stay. All of the employees are very friendly and kind. It opened only two months ago, so it's brand new. The food in restaurant is awesome and the price is very reasonable. It is located in the center of the city. It is very convenient for us to visit downtown and all the tourist attractions. It had very modernized room. Air conditioning is so powerful, the beds are so comfortable. There are so many outlets that I can charge my cell phone and all other electric devices. Amenities are in good quality. I highly recommend Novotel bkk. I definitely want to visit here next time. Thank you all Novotel!

We went to Phnom Penh for business trip and decided to stay in this hotel. The location of the hotel is great and convenient. Many restaurants and entertainment activities are available nearby. The only downside of this hotel was that the room is quite small. Everything else is good for me.

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

Hotel was very good the first time around I had to come back again. This will be my go to place whenever I’m in Phnom Penh