Hotels near CoCo21, Phnom Penh

Beautiful cozy rooms. Kitchen available to order on the rooftop (15th floor). Pool with cool water refreshing at these hell hot days. Pool begins to work a bit late after noticed 9:00, no staff at the morning pool (no one may help you to expand an umbrella, it need special tool) and no bar works morning time (but I could order a coffee with a phone call to reception). Air condition in the room blows right on the bed at any position and I could not turn it off for all the night due it become incredibly hot inside. So waken up several times at night to switch it on and off. Hotel towels are cheap and the bathrobe I did not want to wear. But the shower and water pressure is good, very hot water available. I enjoyed! No European cafe around the hotel. You have to walk to get some.

Amazing hotel! The facilities were amazing with a pool, bar, spa and restaurant, but what made it also so great was the kindness of the staff! Everyone was so friendly and couldn’t do enough to make it a nice stay! Great food and drink options & great breakfast!

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

The hotel was very good value for money. After traveling to many countries in Southeast Asia, I am a little less conscious of bugs and other things, but this hotel was great. I wish it was really clean. Among them, the part I recognized as the best. Always have a smile. The service attitude of the staff who responded was the best. I will book it again if I come back.

We went to Phnom Penh for business trip and decided to stay in this hotel. The location of the hotel is great and convenient. Many restaurants and entertainment activities are available nearby. The only downside of this hotel was that the room is quite small. Everything else is good for me.

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

I love this hotel. Located not far from many popular attraction and a lot of restaurants and bars close by. The staff is very friendly and was able to communicate using English. They were very pleasant and always smiling. Also, they were very helpful. The superior room with city view was lovely. It had a full size fridge, a water dispenser, a microwave, hair dryer, table, king size bed, tv, kettle, lots of storage, water heater, full size mirror and a vanity size mirror. The room was very clean. No molds in the bathroom. Towels and sheets were very clean, white and smelled very good. Rooms are cleaned every day which includes changing of sheets and towels. The hotel has enough amenities for a stay in holiday. The pools on the 13th and 39th floor are beautiful. These floors also has a steam room and gym available from 7am to 9pm. The entire place was clean and all workers greeted me with a smile. There is also a reading room, game room and a playground on the 13th floor. If you stay at this hotel for long, you don’t have to worry about dirty laundry as this service is free of cost. If that’s not a good bargain, I don’t know what is! This apart from the fact that my stay was for 5 days and 4 nights and my total was less than US$100 for the entire stay. The views from the rooms are spectacular. You’re able to see the city/ river. When it rains it’s just so beautiful. I was lucky enough to watch a beautiful firework activity taking place during my stay. Overall, I very lovely time spent at this hotel and I definitely would recommend to anyone planning to visit Phnom Penh and I will most definitely stay here again. 10/10 You are required to pay US$15 deposit when you check in and it returned when you check out. Make sure to keep your room key safe or you will have to pay for it.

My opinion will not be different from all these negative, because these negative opinions are just as good as possible about this pseudo hotel-melina! ! You can say that I have happened to me the same thing that everything is included in negative opinions under this object ! ! And the best picture of this experience will be my photo documentation of the ”room” that I received after the previous booking by Agoda without knowing this facility! As others have met with an unpleasant and shovely reception by you in the reception and I felt like I was not welcome here but my dollars would be welcome ! First of all, it's not a room service, no wifi, no normal service, dirty ripped bed linen that calls for exchange, Because her years of light were in the times of the red Khmers ! ! ! ! Smells and scent in the room, dirty and stinking towels, shower is a disaster and you can burn, clutch doors, full of spiders, this melin calls for repair and replacement of all staff that you don't You should have contact with a guest, because after contacting such a staff, no guest will come back again ! ! ! I do not intend ! This one-day stay is my life failure ! ! As usual in Asia, these pictures are beautiful as magazines, and reality shows the real face of this object and with the rest of what is a lot to write here ....... My pictures I took while I was in will tell you the dear readers all and all the truth about this object ..........:(:(::(:( Welcome to Sonia