SUN & MOON, Urban Hotel

SUN & MOON, Urban Hotel Reviews

SUN & MOON, Urban Hotel

#68, corner of street 136 and 15 Phsar, Phnom Penh, CambodiaView Hotel Details
SUN & MOON, Urban Hotel
SUN & MOON, Urban HotelSUN & MOON, Urban HotelSUN & MOON, Urban Hotel
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SUN & MOON, Urban Hotel Guest Reviews

4.4/5
Very Good
74 review
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.5
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All Reviews(74)
Positive reviews(72)
Reviews with photos/video(24)
Great service(26)
Awesome stay(23)
Great swimming pool(10)
Clean and tidy(9)
Great location(6)
Delicious breakfast(5)
Has an infinity pool(3)
Negative reviews(2)
Nadine N
Deluxe King Bed Room
Stayed in May 2024
Friends
10 review
5.0/5
Outstanding
Posted on May 5, 2024
Stayed for the third time at this hotel in the space of 7 months! Love it so much, I keep coming back 😊 . As usual, friendly, amazing, efficient service from all staff starting at check-in and felt by all other staff members, especially cleaning, security and restaurant staff at Cloud 9. Reception staff are always smiling, friendly and happy to help. Cleaning is done well and daily. Room service and Cloud 9 staff are friendly and quick. Staff mostly speak English so not a difficulty at all communicating. Check in and out is so quick and easy! As always the pool is clean, quiet and well maintained. Room service and food at the hotel is top quality. Certainly, the spa is worth every cent and not that much more expensive than venturing out. Of course, you could get cheaper but the quality and environment at the hotel spa is truly serene, tranquil and top notch luxury! Convenient shopping and food a plenty around the hotel and close to the riverside. Though it’s located close to the red 🚦 light district, security is exceptional and the area itself is not dangerous (keep your wits about you and valuables close regardless). The only small drawback is the room lighting, although there are many lights, the yellow lighting can be quite dim especially around the sink area (ladies be warned, not so easy to apply makeup lol 😂) but this is a small thing. Overall, this remains my hotel of choice whenever in Phnom Penh! Thank you for yet another wonderful stay at your amazing hotel!
Response from Property: Dear Nadine,Thank you so much once again for being our loyal VIP and we truly appreciate your precious time sharing all the great feedback and the compliment about our property.The entire team is determined to delivering the same good quality for all your next visits and for all guests who stay.While looking forward to welcoming you back home.
Anonymous User
King Suite without Balcony
Stayed in Mar 2024
Solo travelers
142 review
3.7/5
Posted on Mar 18, 2024
Nice hotel located within the red-light district and near the riverside. Friendly staff and offering a good breakfast buffet
Response from Property: Dear Valued Guest,Thank you so much for your kind feedback with those good compliments.We are happy that all the areas pleased you well and we look forward to welcoming you again in the near future.The Management
LouisianaGuy
Deluxe King Bed Room
Stayed in Feb 2024
Friends
24 review
5.0/5
Outstanding
Posted on Feb 12, 2024
This is the second time we have stayed here! Great location! 7/11 and SMILE just on the corner! Infinity pool is super nice with great lounge chairs! Service is always top notch! I just don’t like the deposit on my card. They could hold whatever currency that you have with you that’s equivalent.
Response from Property: Dear LouisianaGuy,Thank you so much for being one of our loyal VIPs and thank you for your great compliment.We are indeed delighted that all areas pleased you well and we look forward to welcoming you again in the near future.The Management
Tomausshanghai
Deluxe King Bed Room
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on May 7, 2024
Best place to be in the middle of everything. Rooms reasonable, rooftop pool and gym is excellent. Service good, very friendly stuff. But the breakfast for 12dollars was rather poor. Overall the sun moon is recommended
Response from Property: Dear Valued Guest,Thank you so much for your great compliment about the property after a recent stay.We are delighted to learn that you had a wonderful experience and we look forward to welcoming you again in the near future.
Guest User
Deluxe King Bed Room
Stayed in Apr 2024
Solo travelers
23 review
4.0/5
Very Good
Posted on May 4, 2024
Was a good stay for the price. Bed is soft and aircon was cool. Basically the essentials that you would want.
Response from Property: Dear Valued Guest,We are truly delighted to learn that you had had all the good moments here and thank you so much for your great compliment about the property after a recent stay.While looking forward to welcoming you again and again.
Michael Paul McCready
Deluxe King Bed Room
Stayed in Feb 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Have you ever seen a place where everyone smiles and tries their best to help you anytime. Here it is
Response from Property: Dear Michael Paul McCready,Your kind compliment really makes our day!Thank you so much for your precious time sharing this beautiful feedback. While looking forward to the most pleasure of welcoming you again.The Management
Aiza
Deluxe King Bed Room
Stayed in Jan 2024
Couples
31 review
3.2/5
Posted on Feb 2, 2024
Didn’t actually like it , have very weird rules like u have to pay extra 10$ for visitor , room cleaning is well but sheets a bit old . There is many hotels better with same price
Response from Property: Dear Valued Guest,Thank you so much for your kind feedback which highly valued and we take this opportunity to share that we always take great care about the safety of our guests while the joiner, if there is, shall need to be registered with their ID or Passport. At the same time, our talents are always flexible in supporting any appropriate request.The Management looks forward to the opportunity of meeting you again, and, for sure, we believe your next visit shall be a memorable one.
MaxBurger
Deluxe King Bed Room
Stayed in Jun 2023
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jun 17, 2023
location is exceptional right in red light district. Room is clean and have everything necessary even have a room safe . The rooftop bar and infinity pool add the perfection of the hotel Staff at the hotel was kind and friendly Will Highly recommend this hotel to those who plan to have a good time
Stephen
Deluxe King Bed Room
Stayed in Nov 2023
Friends
166 review
4.0/5
Very Good
Posted on Nov 30, 2023
Hotel is bright and fun staff ok beds nice and comfortable with a nice feel … fun location in the heart of the action… staff wer friendly and looked after me
Response from Property: Dear Stephen,We are happy to learn that you were having a great experience in overall.Thank you so much for your compliment and your kind feedback which is highly valued. While looking forward to welcoming you again in the near future.The Management
Felix
Deluxe King Bed Room
Stayed in Nov 2023
Friends
5 review
4.5/5
Great
Posted on Feb 1, 2024
Nice hotel in a good location. I can recommend this hotel. Next time I will stay here again.
Response from Property: Dear Felix,Thank you so much for your kind compliment toward our property as a nice hotel.We are delighted that you had a good memory and we look forward to welcoming you again in the near future.The Management
Guest User
Deluxe King Bed Room
Stayed in May 2023
Couples
45 review
5.0/5
Outstanding
Posted on Jun 15, 2023
Amazing sea pool and nice drink over there love the place and the location nice
Brettschneider
Deluxe King Bed Room
Stayed in Feb 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Was a great stay. Very friendly staff and a beautiful rooftop pool
Response from Property: Dear Brettschneider,We greatly appreciate your precious time sharing such a compliment about our property, mainly the subtle use of rhetoric illustrating the beauty of our rooftop pool as well as our very friendly talents.We can't thank you enough for all your moments of time and we look forward to welcoming you again in the near future.
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Feb 26, 2024
Very friendly stuff. It can be noisy, especially on weekends.
Response from Property: Dear Valued Guest,Thank you so much for your kind compliment toward our property after a recent stay.We are delighted that you had all the good moments here and we look forward to welcoming you again in the near future.The Management
Jugraj
King Suite without Balcony
Stayed in Aug 2023
Couples
8 review
4.0/5
Very Good
Posted on Aug 18, 2023
It’s was nice place
Response from Property: Dear Jugraj,Thank you so much for your kind compliment after a recent stay; it is indeed a real pleasure to learn you you were happy in overall.While looking forward to welcoming you again.
Guest User
Deluxe Twin Room
Stayed in May 2023
Friends
1 review
4.7/5
Amazing
Posted on May 15, 2023
Strategic location with walking distance to central market, riverside