Anonymous User
January 7, 2025
The worst treatment ever received in a hotel. We arrived at the hotel and they told us that they had no information about our reservation even though I showed them our reservation from the app that included breakfast.
Far from trying to clarify the situation, they told us that the hotel was full and that we had to leave.
After more than an hour and a half trying to solve the problem, the receptionist told us that he could actually offer us a room because the guests had not shown up. Thank goodness we didn't accept it because just when we were heading to the other hotel that we had to book, two new guests showed up.
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