Citadines Flatiron Phnom Penh

Citadines Flatiron Phnom Penh Reviews

Citadines Flatiron Phnom Penh

Chok Phnom Penh City Center, KH, 12201 Phnom Penh Street, Phnom Penh, CambodiaView Hotel Details
Citadines Flatiron Phnom Penh
Citadines Flatiron Phnom PenhCitadines Flatiron Phnom PenhCitadines Flatiron Phnom Penh
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Citadines Flatiron Phnom Penh Guest Reviews

4.6/5
Great
139 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(139)
Positive reviews(136)
Reviews with photos/video(34)
Awesome stay(32)
Friendly host(24)
Clean and tidy(23)
Great swimming pool(11)
Delicious breakfast(10)
Great location(9)
Loved the view(8)
Negative reviews(3)
Liky
Standard Room
Stayed in Apr 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The room was very clean. Good service and nice pool. Definitely recommend this hotel.
Response from Property: Dear Liky, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us during your trip to Phnom Penh, Cambodia. We are delighted to hear that you like our hotel facilities, cleanliness and service by staffs. Receiving positive compliments such as yours serve as an encouragement to the team. We are glad to have met your expectation for this stay. We look forward to welcoming you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely, Virak Yang Guest Service Manager
Kolbotra
Standard Room
Stayed in Mar 2024
Business travelers
12 review
4.2/5
Very Good
Posted on Mar 10, 2024
It is very in the centre of city where is very easy for you to travel everywhere from place to place! Good for business traveler!
Response from Property: Dear Kolbotra,Thank you for taking the time to share your stay experience at Citadines Flatiron Phnom Penh!It is very encouraging for us to know that you had several delightful moments during your stay. However, we note that we may have some areas to fall short of. We value all guest feedback, as it helps us continually improve. We are happy to look forward receive your further comments or suggestions, please feel free to reach out to us directly.Thank you again for choosing us during your visit to Phnom Penh and look forward to welcoming you back in the near future.Best regards,Kuen NGAsst. Operations ManagerCitadines Flatiron Phnom Penh
Aricksoo
Standard Room
Stayed in Jan 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Great place, location quite accessible. Breakfast was great and the view was nice
Response from Property: Dear Aricksoo, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us. We are delighted to hear that you like our hotel location, enjoyed the view of Phnom Penh City and breakfast at our reputed partner Khema Restaurant. Receiving positive compliments such as yours serve as an encouragement to the team. We are glad to have met your expectation for this stay. We look forward to welcome you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely,Virak Yang Guest Service Manager
KKPeterr
Standard Room
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Convenient location overlooked the city skyscrapers, friendly staff and the amenities are spotless.
Response from Property: Reply from the property:Dear KKPeterr, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us during your trip to Phnom Penh, Cambodia. We are delighted to hear that you like our hotel location, facilities, cleanliness and service by staffs. Receiving positive compliments such as yours serve as an encouragement to the team. We are glad to have met your expectation for this stay. We look forward to welcoming you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely, Virak Yang Guest Service Manager
Guest User
Standard Room
Stayed in May 2024
Solo travelers
1 review
4.5/5
Great
Posted on May 28, 2024
Staff very attentive Great place to stay for short business trips Room a bit small but overall good
Response from Property: Dear Guest User, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us during your trip to Phnom Penh, Cambodia. We are delighted to hear that you like our hotel facilities, cleanliness and service by staffs. Receiving positive compliments such as yours serve as an encouragement to the team. We do sorry to hear that you did not enjoyed our Standard room size and the hotel did offer other categories such Deluxe room, Studio room, One bedroom and Two bedroom for option at your future visit. We look forward to welcoming you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely, Virak Yang Guest Service Manager
Guest User
Deluxe Twin Room
Stayed in May 2024
Business travelers
2 review
4.2/5
Very Good
Posted on May 14, 2024
Hotel with nice bar and restaurants including Italian. Location is not that good without local stores and restaurants/bar.
Response from Property: Dear Guest User, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us during your trip to Phnom Penh, Cambodia. We are delighted to hear that you like our hotel facilities, and so our partner Siena Italian Restaurant. Our hotel is located in the new development area Phnom Penh Center, at Ground Floor of the building there is a Convenience Store and there are Khalandale Mall, Eden Garden Mall, Aeon MaxValue Super Store, Lucky Express and Chip Mong Super Market just few minutes' walk distant. Receiving positive compliments such as yours serve as an encouragement to the team. We look forward to welcoming you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely, Virak Yang Guest Service Manager
Daryl
Deluxe Twin Room
Stayed in May 2024
Business travelers
6 review
4.7/5
Amazing
Posted on May 30, 2024
Room was clean and service was good. Free Parking for guest staying there.
Stevenpilot
Deluxe Room
Stayed in Aug 2023
Business travelers
10 review
4.7/5
Amazing
Posted on Aug 13, 2023
Nice new hotel. Hardware all new and clean. House keeping is very clean, reached world wide standard. One small thing can be better is that house keeper knocked my door at 4pm, even though I already put “do not disturb “ sign. GYM and pool is nice too. Blanket is too thick, too hot in Cambodia.
Response from Property: Dear Guest User,Thank you for choosing to stay at Citadines Flatiron Phnom Penh. We are delighted to hear that you have enjoyed your stay with us. Receiving compliments such as yours serves as an encouragement to the team. Regarding your feedback on the Do Not Disturb, as part of safety procedures, our housekeeping will conduct a check with the security team to ensure the safety of the guest and at the same time, they will check with our guests if they wish to clean or replace their towels. We understand the need for privacy and undisturbed sleep and we are happy to accept no-clean requests through the front desk to prevent disturbance from the team.We thank you for your valued patronage and we look forward to welcome you back at Citadines Flatiron Phnom Penh on your next visit to Cambodia.Thank you.Yours sincerely,Joan TanOperations ManagerCitadines Flatiron Phnom Penh
AliReza
Standard Room
Stayed in Feb 2024
Other
3 review
4.7/5
Amazing
Posted on Feb 9, 2024
Wish the breakfast was included the price..staff were extremely polite and helpful. The gym was almost perfect..clean and adequate weight for those whom like to workout..loved the sauna and swimming pool there.. Tried the lunch bar/buffet. It was disappointing as they were serving only cold food with one optional warm dish.. Would love to stay there again, but won’t be trying the lunch..
Response from Property: Dear AliReza, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us. We are delighted to hear that you like our hotel facilities Gym, Swimming Pool and service by staffs. Receiving positive compliments such as yours serve as an encouragement to the team. We do sorry to hear that you were disappointing on your lunch, and we will bring this to our Partner Restaurant Manager to check and improve on it. We look forward to welcome you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely,Virak Yang Guest Service Manager
Ľudovít
Standard Room
Stayed in Feb 2024
Couples
6 review
3.5/5
Posted on Feb 7, 2024
I am a well seasoned traveler who travels frequently for both work and leisure. Let me start by saying that the service at this hotel was great. The staff were warm and welcoming when I arrived with my partner. The gym and pool area are outstanding. As fitness lovers this was great to see. However, there were two things that were really problematic that I must point out. The former being the most pertinent of the two: 1. Cleanliness: One of the towels in my hotel room had been soiled with dry excrement. I was shocked when I saw this and thankfully I spotted it before using it. I have stayed in a lot of hotels over the years, but I have never experienced this ever. This was extremely disappointing and immediately changed my view of this hotel. This simply should not have happened. 2. Breakfast: My view here may be more subjective, but I thought the breakfast could have been better. The selection seemed very limited in terms of both food and drinks. I would recommend that they look into this, as competitors in this price range offer a far more varied option. Unfortunately, due the the cleanliness issue this wouldn’t be a hotel I would want to visit again. I do however recognise that mistakes happen. However, the extreme nature of this error was very off putting and ruined our stay.
Response from Property: Dear Kopa Sena, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us. We are delighted to hear that you like our hotel facilities Gym, Swimming Pool and service by staffs. We do apologize to hear that you did not enjoy the cleanliness, receiving your feedback we will take more attention on it and improve our cleanliness. And for the variety of breakfast, we will bring this to our Partner Khema Restaurant Manager. We look forward to having another chance to welcome you back and serving you again for a better service at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely,Virak Yang Guest Service Manager
Guest User
Standard Room
Stayed in Dec 2023
Business travelers
2 review
4.7/5
Amazing
Posted on Dec 9, 2023
Lovely hotel, in an up and coming neighbourhood so not too much to do around aside from malls. The gym was the most spacious out of any Citadines I’ve been to and a huge plus point !
Response from Property: Dear Valued Guest, Thank you very much for taking the time to share your feedback during the stayed at Citadines Flatiron Phnom Penh. It is very encouraging to us to know that you had meet your expectations during the stay at our Citadines Flatiron and enjoyed our facilities. We are looking forward to service you again at our Citadines Flatiron Phnom Penh on your next future visit. Yours sincerely, Virak YANG Guest Service Manager
Tommy
Standard Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Smooth check in and check out process. Very clean just that the room is a bit small.
Response from Property: Dear Guest UserThank you for staying with Citadines Flatiron Phnom Penh. We are delighted to hear that you have enjoyed your stay with us and in particular, you enjoyed the cleanliness and service. Citadines Flatiron Phnom Penh is a business hotel and our chic hotel rooms are small but functional. Should you require a larger space, we encourage you to stay in our Studio apartments which comes with a kitchenette and separate living and dining area. We thank you for your feedback and we look forward to welcome you back at Citadines Flatiron Phnom Penh on your next visit. Thank you.Yours sincerelyJoan TanOperations Manager
sushizammai
Deluxe Room
Stayed in Sep 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Nov 15, 2023
Will stay again for sure
Response from Property: Dear Sushizammai, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcome you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely,Virak Yang,Guest Service Manager
Taravith
Standard Room
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 8, 2023
As always the preferred hotel that I choose when i came to Phnom Penh service and room is clean
Response from Property: Dear Taravith, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcome you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely,Virak Yang,Guest Service Manager
Guest User
Studio Executive
Stayed in Jan 2024
Couples
1 review
4.5/5
Great
Posted on Jan 10, 2024
Good locations in the middle of the city, easy accessible and very safe
Response from Property: Dear Guest User, Greetings from Citadines Flatiron Phnom Penh. Thank you very much for choosing to stay with us. We are delighted to hear that you have enjoyed the location and cleanliness of our apartments. Receiving positive compliments such as yours serve as an encouragement to the team. We are glad to have met your expectation for this stay. We look forward to welcome you back at our Citadines Flatiron Phnom Penh on your next visit to Phnom Penh. Yours sincerely, Joan Tan, Operations Manager