Phnom Penh Infinity Pool Down to $25/N - M Residence Reviews

Response from Property: We greatly appreciate your detailed feedback! It's wonderful to hear that you enjoyed the location, friendly staff, excellent amenities like the washing machine, strong WiFi, comfortable bed, and great water pressure. Your comments about the pool area and gym are duly noted, and we'll definitely take your suggestions into consideration to enhance the overall experience for our guests.In our listing, we strive to provide clear and detailed information regarding the amenities and services included in your stay. Our accommodations are newly furnished and impeccably maintained, featuring a comprehensive range of furnishings and amenities designed to enhance your stay. Should you find that our offerings are insufficient, please do not hesitate to contact us. We are committed to promptly assisting you with any additional needs you may have.We would like to inform you that we promptly assisted you after receiving the report. We take pride in promptly addressing all guest requests and ensuring no inquiry goes unanswered. Our dedicated staff is always ready to assist, making your stay as comfortable and enjoyable as possible. If you continue to experience any issues with the room after we have addressed your request, please do not hesitate to contact us or our front desk staff, available 24 hours a day. We are committed to providing the best possible service and ensuring your satisfaction. We encourage you to reach out for assistance whenever necessary. Unfortunately, we were unable to help you further as you did not contact us again for support.We are open to complaints and suggestions. Please do not hesitate to contact us if you have any questions or concerns.

Response from Property: Thank you so much for sharing your experience! We're delighted that your family had a wonderful stay and enjoyed the family-friendly layout of the apartment. It’s great to know the pool was a hit with the kids, and that you felt safe and well-cared-for by our team. We truly appreciate your recommendation and hope to welcome you and your family back to M Residence on your next visit to Phnom Penh!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you found M Residence clean, modern, and welcoming. Our team works hard to ensure everything is spotless and in perfect order, and it’s fantastic to know you felt well taken care of. We look forward to welcoming you back for another seamless and enjoyable stay!

Response from Property: Thank you for your thoughtful review! We're so pleased you enjoyed the panoramic views and the rooftop pool – sunset is truly a magical time here. It’s wonderful to hear that your room had everything you needed for a comfortable stay. We hope to welcome you back soon for more memorable sunsets and relaxation!

Response from Property: Thank you for your wonderful feedback! We’re thrilled to hear that you loved your stay and enjoyed the rooftop pool. It truly is a highlight! Did you know that rooftop gardens can help reduce energy costs for buildings while providing a serene escape in busy cities? We hope to welcome you back to Phnom Penh soon!

Response from Property: Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.If you have any problems with the room and aircon was leaking water and has cockroach, please do not hesitate to contact us or our front desk staff. We are committed to providing our clients with the best possible service, and we always strive to help them when they need it. We believe that this is one of the most important things we can do to ensure their satisfaction. Our front desk is available 24 hours a day. You could have reached out to us for assistance, but you chose not to. As a result, we were unable to help you.Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.

Response from Property: Thank you for your detailed feedback! We're glad to hear that you had a good overall experience at our hotel. It's great to know that you found the room clean, the shower enjoyable, and the pool amazing with great views. In our listings, we transparently outline the dimensions of each room to assist guests in making informed decisions. If you find the size of the room uncomfortable, we encourage you to explore our range of accommodations, which include various sizes and configurations to cater to different preferences and needs. Our aim is to provide options that align with your comfort and enjoyment during your stay. We're thrilled that you would consider staying with us again if you return to Cambodia. We look forward to welcoming you back to M Residence and hope to make your next stay even more enjoyable.

Response from Property: Thank you for your detailed feedback! We're delighted that you enjoyed several aspects of your stay with us.We're thrilled that you loved the swimming pool with its panoramic view. In our listings, we transparently outline the dimensions of each room to assist guests in making informed decisions. If you find the size of the room uncomfortable, we encourage you to explore our range of accommodations, which include various sizes and configurations to cater to different preferences and needs. Our aim is to provide options that align with your comfort and enjoyment during your stay. We're glad you liked the parting gift of snacks and drinks upon checkout, and that the cold Pepsi was refreshing for your walk. It's great to hear that you found the washing machine convenient and that the nearby AEON convenience store and local eateries were handy. We strive to provide excellent value for money and are pleased that you found our services from the Front Desk staff to be good.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit! If there's anything else we can do to enhance your experience next time, please let us know.

Response from Property: Thank you for your feedback! We're thrilled to hear that you enjoyed relaxing at our swimming pool with its nice view. We strive to create a peaceful and enjoyable atmosphere for our guests. We look forward to welcoming you back for another relaxing stay at M Residence!

Response from Property: Thank you for sharing your valuable feedback with us. Your satisfaction is of utmost importance, and we are grateful for the opportunity to address your concerns and continuously enhance our services.If you have any problems with the mattress internet door and item in the bathroom, please do not hesitate to contact us or our front desk staff. We are committed to providing our clients with the best possible service, and we always strive to help them when they need it. We believe that this is one of the most important things we can do to ensure their satisfaction. Our front desk is available 24 hours a day. You could have reached out to us for assistance, but you chose not to. As a result, we were unable to help you.Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.

Response from Property: We appreciate you reaching out and bringing your concerns to our attention.We ensure that our rooms are cleaned every day and tidy. We provide daily cleaning services for all guests, and we never miss a day. We want our guests to feel comfortable and relaxed in their stay, and we know that a clean room is essential for that. We want our guests to feel comfortable and at home, and we are committed to providing them with a positive and memorable experience. We are always looking for ways to improve our cleanliness standards and we welcome feedback from our guests.If you have any problems with the room is not clean, please do not hesitate to contact us or our front desk staff. We are committed to providing our clients with the best possible service, and we always strive to help them when they need it. We believe that this is one of the most important things we can do to ensure their satisfaction. Our front desk is available 24 hours a day. You could have reached out to us for assistance, but you chose not to. As a result, we were unable to help you.We strive to address all guest requests and concerns promptly and effectively, and we will continue to investigate any issues until we find a solution that meets your expectations. However, we would like to kindly remind you that posting random pictures to gain unfair advantages, such as obtaining additional discounts, is not in accordance with our hotel's policies and is not considered appropriate guest conduct. We kindly request that all guests refrain from such actions and adhere to the proper regulations in Cambodia.We are open to complaints and suggestions. Please do not hesitate to contact us if you have any questions or concerns.

Response from Property: Thank you for sharing your feedback with us. We're glad to hear that you found the hotel to be great value for money and appreciated the location, size of the apartment, shower, and AC system.We apologize for any confusion regarding the kitchenware. We strive to provide enough kitchenware for our guests, and we regret that it did not meet your needs during your stay. We will review our inventory to ensure it aligns with guest expectations.Regarding the pool and gym, we want to clarify that the gym is available for use as normal. However, the pool is currently undergoing maintenance. We have posted signs to inform guests about this situation and are working diligently to complete the maintenance as quickly as possible.Thank you for your understanding and patience. We hope to have the opportunity to welcome you back for an even better experience in the future.

Response from Property: Thank you for your feedback. We appreciate your suggestion about touching up the rooms before selling them. We are committed to maintaining high standards and will take your comments into consideration to ensure an even better experience for our future guests. We hope to welcome you back soon!

Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed your experience with us. Your feedback means a lot and helps us keep up the good work. We look forward to welcoming you back soon!