Hotels near T-One Building, Phnom Penh

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

The location is easy to find. It's very clean and quiet. The hotel also has breakfast, so it's convenient. I think the staff service is very good. The scenery inside the hotel was also pleasant and nice. I think it's a good value for money place.

Natalie BAUMANIS, Guest Experience & Brand Quality Manager is a great help during my stay. All of the employees are very friendly and kind. It opened only two months ago, so it's brand new. The food in restaurant is awesome and the price is very reasonable. It is located in the center of the city. It is very convenient for us to visit downtown and all the tourist attractions. It had very modernized room. Air conditioning is so powerful, the beds are so comfortable. There are so many outlets that I can charge my cell phone and all other electric devices. Amenities are in good quality. I highly recommend Novotel bkk. I definitely want to visit here next time. Thank you all Novotel!

booked this hotel again after returning from siem reap. an excellent value for money hotel that is well placed in the city. well maintained and the rooms are very clean and the air con is delightfully cold. all the staff has conversational level of english and are always polite and helpful. overall this hotel has my fullest recommendation.

This is a relatively new hotel and I stayed here for a week. It's clean and the beds are super comfy. The breakfast is adequate with a mix of western and Asian dishes. However, the dinner menu is really tasty with pastas, soups, khmer dishes, etc.The rooftop bar and plunge pool was lovely with great views of the skyline. The pool on the ground floor next to the bar is also lovely. The hotel is steps away from the restaurants and bars of Bassac Street and about a mile from the Palace. Ask for a room that doesn't overlook Bassac unless you are a deep sleeper or have ear plugs. The noise from the clubs can be loud. Ear plugs worked just fine. There is only one elevator, so be patient. Overall, a great, comfortable stay. Staff are friendly and helpful. My first room on the 2nd smelled like sewer but they moved me quickly without complaint.

The hotel staff is not friendly and helpful, take a long time to check in and check out, the room is very small. U can't sleep properly and peaceful because u can hear all kinds of noises from outside the room

Best location in towns with rooftop Skybar and use of gym and swimming pool but be aware that reception desk only open at 8am.

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

The hotel is good. If the B&B is full, you will get a free upgrade to the hotel room. The location is near the airport and it is convenient to take a taxi. The Chinese-speaking waiter is very enthusiastic. Will come again There is a ”Jinbao City” neighborhood nearby, which is very convenient for Chinese people to shop and order food. They don't need to know Cambodian, English or Chinese.