CozySuites at Downtown Phoenix

The refrigerator water filter was not changed and needed to be as clean water is essential for the 100 degree weather in Phoenix. The couch in the living room was dirty so we were unable to utilize that space. Everything else was good. We bought bottled water

Never went to the room never showed up for the room because we couldn't get the reservation squared away prior to arriving they wouldn't approve a credit card that had no problems became very frustrated and just canceled it so why are you asking how to say was when we cancel that they never went did you charge our card if so please let us know and send the photo

I really enjoyed the 24 hour Gym the most. Yes , Clean room and nice facility as well. It was a great alternative to my usual, Big Box Hotel room

This isn't my first time Staying at these apart hotels . I

I wouldn’t stay with them again if I have another option. Not a hotel, they’re an apartment with some rooms converted to rental stays. Customer Service Con: - they provide a number to call, but you have to dial and get redirected to the correct location like 5 times. You have to carefully listen to the options or it will be directed wrong and you have to start over. - I used ******* to book them. They only contact you and when you tried to contact them via *******, no response. - After booking, they send two separate types of confirmation. One is to their boarding pass page, the second one is to ask you to confirm your payment type. The second page doesn’t work and keeps loading so I wasn’t able to confirm my payment type. I had to call the customer service line 2 types to make sure my stay was confirmed. It’s so annoying! - The boarding pass is an annoying way to check in and check out with instructions versus a hotel that’s made more convenient…

Great but.... The inside of the apt is great but you dont have a key and have to enter from the back and go around. There is laundry in the unit, which was great. And the parking was great. It is a bit loud in the area.

Room was clean and enough space for 4 guest.

Need more blankets, mattress on sofa bed horrible-too thin-felt all the metal, better instructions-per leasing office many Cozy Suite clients come in needing assistance, unit has very noisy neighbors in unit-loud voices and music- very difficult to sleep.

Overall this location was booked for a tradeshow event we were attending. Was nice, clean -the only downfall was checking in. After a long flight from the east coast, we a little hard to get inside the property.