The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc Reviews

The Shells Resort & Spa Phu Quoc

KP9, TT, Duong Dong, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
The Shells Resort & Spa Phu Quoc
The Shells Resort & Spa Phu QuocThe Shells Resort & Spa Phu QuocThe Shells Resort & Spa Phu Quoc
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The Shells Resort & Spa Phu Quoc Guest Reviews

4/5
Very Good
238 review
Verified reviews
Location4.0
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(238)
Positive reviews(209)
Reviews with photos/video(107)
Great swimming pool(44)
Nice sea view(41)
Perfect for business trips(19)
Offers pick-up/drop-offs(13)
Shower difficult to use(10)
Close to airport(10)
Well designed(7)
Clean pool(4)
Negative reviews(29)
June Yoon Yi
Luxury Villa with Garden View
Stayed in Nov 2024
Family
6 review
3.7/5
Posted on Nov 27, 2024
I visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.
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Wong
Luxury Villa With Poolside
Stayed in Nov 2024
Travel with friends
1 review
1.2/5
Posted on Nov 15, 2024
So disappointed to live here for 3 night 1. Room FACILITIES was dirty and found mold in hand wash bottle 2. No any towel was provided in the second day 3. Limited activities provided by hotel
NICOLE96
Premium Deluxe Room with Ocean View
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 2, 2024
had a great stay here! room was nice and facing the sea, staff are friendly as well. do take note if heading out will need to call the buggy to the lobby (complimentary). fantastic stay!
Munkhtumur
Luxury Villa With Poolside
Stayed in Dec 2024
Family
3 review
2.2/5
Posted on Dec 6, 2024
t felt comfortable and boring.
BoldErdene
Premium Deluxe Room with Ocean View
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Jan 9, 2025
everything was good except they have some information/poilcy sharing problems with the trip.com. Caused some misunderstanding
Julia Kr
Luxury Villa with Garden View
Stayed in Jan 2025
Couples
9 review
2.5/5
Posted on Jan 16, 2025
I had a disappointing stay at this hotel. The service quality was poor, and the rooms were dirty and poorly maintained. The cleanliness left much to be desired, with stains on the furniture and dusty surfaces. Additionally, there was no body lotion provided, which seemed like a basic amenity to expect. The breakfasts were also a letdown. The food lacked flavor and was not enjoyable, making it difficult to start the day on a positive note. Overall, I would not recommend this hotel due to the lack of attention to detail and the subpar quality of both the rooms and the dining experience.
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Guest User
Luxury Villa with Garden View
Stayed in Dec 2024
Family
1 review
3.2/5
Posted on Jan 3, 2025
This is a formerly nice hotel, nowadays it’s ok but there’s certainly nothing 5-star about this place. It’s visibly old/rundown, though for the most part we would’ve been ok with that if it wasn’t sold as being 5-star. Cleaning was ok but not great, it never felt fully clean as it’s a bit dated and some things just look a bit dirty as a result of that. But the personnel overall were nice and helpful, with the exception of some bluntly asking for tip.  Breakfast was included, I wouldn’t have paid for it as it was a really said affair. Except for some of the local soups, pho, which were ok. Anything western was extremely poor quality and tasteless unfortunately. Overall, location and beach is pretty ok if you want something secluded, but it certainly isn’t worth paying a premium for this hotel.
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Quang vinh
Luxury Villa with Garden View
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 18, 2024
I highly appreciate the quality of service at the resort. Reasonable price and extremely cheaper than neighboring 5-star resorts. Especially with unique designs, geographical location close to Duong Dong center, convenient for getting to all other nearby sightseeing areas. I will return in the near future.
Response from Property: Dear Mr Quang Vinh, On behalf of The Shells team, Thank you for taking the time to sharing your wonderful experience about your stay!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.We look forward to welcoming you back to The Shells Resort & Spa Phu Quoc in the nearest future.Best regards,Phuong Dang Front Office Manager
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Jenny.ph
Luxury Villa with Garden View
Stayed in Apr 2024
Booked for others
4 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The resort is very nice, something need to be renovated but everything is still good enough for a memorable stay.
Tay Yixian
Luxury Villa with Garden View
Stayed in Apr 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Apr 21, 2024
Service was good but the maintenance of the room have got to be improved. There were stains on the windows of the shower area. Toilet bowl constantly has a flowing water sound throughout the night. I would prefer if theres a mini fridge for us to chill drinks/food, especially in the hot season! Breakfast was alright, I appreciate the live egg station as well as the pho. Bread was stale though. Other than those issues, bellboy service was really good and genuine. Exclusive beach was a plus with great views and accessories like hammock, swing etc. For the price, definitely worth an experience!
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Thien Huong Bui
Luxury Villa with Garden View
Stayed in Apr 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Although staying just one night but the resort was amazing, the staffs so friendly and the room was nice^^
Zhou
Premium Deluxe Room with Ocean View
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Last time my company went teambuilding here, I liked it so much that this time I booked a place for my family to stay. Everyone quite liked it, very relaxing.
Vo Thi Be
Premium Deluxe Room with Ocean View
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Well, I have to say that is the best resort where I stayed in Phu Quoc. The price is reasonable for a resort 5 start if you compare with others. The beach always cleaned and the pool bar so cool.
Marco Phan
Luxury Villa with Garden View
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The resort is quite peaceful due to many trees and beautiful architecture. The private beach is clear and blue. This season the sunset is really beautiful when walking at the resort, you can capture this moment. Besides, the staff is also enthusiastic when I need them
Carolyn Huu
Luxury Villa With Poolside
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The resort's design and architecture blended harmoniously with the natural surroundings. Our villa was elegant and well-appointed, and the private plunge pool was a delightful treat. Dining at the on-site restaurant was a culinary delight. Highly recommended!
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