Premier Village Phu Quoc Resort - Managed by Accor

휴가 차원으로 급하게 예약하고 갔었는데 너무 행복한 시간을 보내고 왔어요! 시간이 너무 짧아서 아쉬움 가득 ㅜㅠ 다음에 더 길게 가서 프로그램 체험도 하고 더 오래 머물고 싶어요

Service: The hotel buggy car is very fast, the staff are friendly, and there is an App to call a car and contact the hotel anytime and anywhere Facilities: The hotel offers many activities and many free attractions. The beach is great, the sand is very fine, and the sea is very calm, which is very suitable for children to play at the beach. But I don’t know why there were few people when we went there, and it seemed very deserted. Food: The consumption and food in the hotel are expensive. The breakfast is normal and the desserts are delicious. In general, the experience is good, and the children spent a few happy days here.

It's a small Madai, so amazing! Standalone villa, private swimming pool, will come again

一踏進大廳有滿滿的尊榮感，我們一群8人朋友在這邊度過了非常美好的假期！

Maybe because my expectations were high, I was just okay I like Incheon Paradise Shilla Jeju better. I.. There were more cons than pros Pros - Recommended if you don't leave the accommodation for a day or two - Recommended for Saturday stay, BBQ party - Breakfast, dinner, and restaurant are all delicious - Rooms are large Cons - You have to take a buggy to go anywhere from the accommodation, which is inconvenient and very annoying (If you hate waiting and don't speak English, it's very inconvenient) - The accommodation is located in a very corner (It seems to be a private pro and con) - The swimming pool is not as pretty as I thought.... - The view is pretty, but somehow.. it's like the west coast.....

Because I fell in love at first sight with the picture in Figure 1 on Ctrip, I spent 5,000+ to book a night at Phu Quoc Island Premier Resort. I didn't expect it!! 15:00 Exit the airport 16:00 Check in to the hotel room *It takes about 1 hour from the airport to the hotel (quite far) The first sight when I opened the room --＞Figure 2 Where is the sea as promised! Where is the feeling of living in the middle of the sea! In fact, only 2 sides are glass and the other side is a wall! Wall! Wall! 5,000 for this day? I immediately called the front desk and complained in English that it was different from the picture (the English of the people here is very bad), and they asked me to wait for them to confirm Then began the long waiting process. . . I waited for 20 minutes at first, but there was no response at all. After that, I called every 10 minutes, but the front desk only told me to wait After 1 hour, maybe because I complained loudly, they asked the manager to answer the phone. The manager said that there was only one room like the one in Figure 1 There was no way to change it for me, and they refused to refund the money. Isn't this a fraud? Using Picture 1 to attract guests, but there is only Picture 2. If there is only one room in Picture 1 in such a big hotel, the probability of staying there is very small! I immediately contacted Ctrip customer service. I have to say that Ctrip was still powerful this time. Ctrip came forward to coordinate with the hotel. The hotel finally agreed to change to the room in Picture 1, but it would take time to clean. It was already 18:00 at this time *I had wasted 2 hours here and I had no rest in these 2 hours. I was always communicating with the hotel or Ctrip I thought I would have to wait for dozens of minutes, so I agreed. I didn't expect Ctrip to tell me that the hotel said it would take until 21:00 to change to a new room. . . If I can't check in until 21:00, I asked the hotel to compensate me for staying one more night, but they refused to do so and only agreed to late check out. Finally, Ctrip also thought that there was something wrong with the hotel, but the hotel insisted on not making other compensations, so Ctrip compensated me part of the room fee. I used to use Agoda when I went abroad, but this time I have to say that I have changed my mind about Ctrip. When I couldn't communicate well with the locals abroad, Ctrip could coordinate and compensate me in time, which is quite reliable. I advise everyone again! Don't stay in this hotel! The room pictures are a scam! It's also very far away and geographically inconvenient. There is no air conditioning for breakfast, the facilities are average, and there is nothing special about other things. The Hilton and Marriott I stayed in later are better than this one!