Vinpearl Wonderworld Phu Quoc Reviews
Vinpearl Wonderworld Phu Quoc
Bãi Dài, Phu Quoc Island, VietnamView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Vinpearl Wonderworld Phu Quoc Guest Reviews
4.2/5
Very Good
95 review
Verified reviewsLocation4.2
Amenities4.3
Service4.4
Cleanliness4.0
Filter by:
Sort by:
All Reviews(95)
Positive reviews(87)
Reviews with photos/video(40)
Awesome stay(41)
Friendly host(31)
Perfect for kids(10)
Offers pick-up/drop-offs(6)
Loved the beach(6)
Shower difficult to use(4)
Negative reviews(8)
Pang Ching
Four Bedroom Villa - Private Pool
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 20, 2024
The villa is beautiful as anticipated! Service is good ! Nothing complained. We did not try all the restaurants but overall quality is good. It is pity that shops outside the Hotel did not opened and so you don’t have much fun for walking around nearby.
However, overall is fine!
Response from Property: Dear Valued Guest, Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us.It is a pleasure for us to know that you have enjoyed your time here at the resort.Thank you again, and we hope to see you next time.Sincerely,Vinpearl Wonderworld Phu Quoc
PJ
Two Bedroom Villa - Private Pool
Stayed in Feb 2024
Family
1 review
Great
Posted on Feb 14, 2024
There was no inconvenience in staying at the resort during the trip.
It was a pleasant trip and I felt the hotel staff was very friendly.
I never used the private pool throughout the trip, but I heard that it will be cleaned upon request. Safari, Vin Wonders, Grand World accessibility was good. The resort is a little far from Hon Thom Island tours and southern trips. Dương Đông Night Market and King Kong Mart are available by Vin bus, not grabs or taxis.
Response from Property: Dear valued guest,Thank you for choosing to stay at Vinpearl Wonderworld Phu Quoc and for taking the time to share your feedback with us. Your satisfaction is our top priority, and we truly value your wonderful experience with us.We are delighted to hear that your trip was pleasant, and you found our resort's surroundings, amenities, and service satisfactory. It's heartening to know that you felt the friendliness of our hotel staff throughout your stay.We appreciate your understanding regarding the distance from certain tourist spots and are glad to hear that the accessibility to Safari, VinWonders, and GrandWorld met your expectations. Thank you also for mentioning the availability of transportation to Dương Đông Night Market and King Kong Mart via the Vinbus.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc
Guest User
Three Bedroom Villa Ocean View - Private Pool
Stayed in Feb 2024
Family
1 review
Great
Posted on Feb 13, 2024
My partner got hurts when he was playing the water sport on the beach of Melia hotel. The owner of the water sports did not inform in advance that there were wires underneath the hovercraft.As a result, the child fell and went to the emergency rescue, causing the companion's leg to bleed from multiple places.
We went to the hospital urgently to stop the bleeding but because I was in a rush, I didn’t bring any cash. After the examination at the hospital, the hospital needs to pay a deposit in advance before providing treatment. Water sports owners refuse to admit their facilities pose serious safety risks.
But the responsibility is obvious. Because of the language barrier, I had to return to our hotel to ask for help and coordination.Emergency time LE helped us solve this incident.
Finally, thanks again to LE. Thank you for having such an outstanding and friendly staff at your hotel.
Response from Property: Dear Valued Guest, We are very grateful for your comments regarding your stay at Vinpearl Wonderworld Phu Quoc. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regards and best wishes to you,Vinpearl Wonderworld Phu Quoc
Anonymous User
Two Bedroom Villa - Private Pool
Stayed in Jan 2024
Family
3 review
Posted on Feb 15, 2024
worst experience i've ever had in my life. Paid for airport transfer and hotel. but there was no airport transfer!! and the villa was So dirty. services are so rude and not polite to people. unfriendly to kids! and the foods especially beef, and fruits from the buffet are rotten. Waste my money and vacation!!! never gonna visit this island because of the people who worked in this resort Vin pearl discovery wonderworld!!
Response from Property: Dear valued guest,Thank you for sharing your feedback regarding your recent stay at Vinpearl Wonderworld Phu Quoc. We sincerely apologize for the inconvenience and disappointment you experienced during your time with us.Regarding the cleanliness issue in the villa, we took immediate action to address this by upgrading your accommodation from a 2-bedroom villa to a 3-bedroom villa for the remainder of your 7-night stay. We understand the importance of providing a clean and comfortable environment for our guests.Regarding the airport transfer service, we apologize for the confusion. Typically, we require guests to notify us at least 2 days in advance for airport transfers. However, we will make efforts to accommodate last-minute requests based on availability and operational feasibility.We truly value your feedback as it helps us identify areas for improvement. Please accept our sincerest apologies for falling short of your expectations. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Best regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc
Anonymous User
Three Bedroom Villa Ocean View - Private Pool
Stayed in Apr 2024
Family
5 review
Posted on Apr 15, 2024
The staff are very rude. We stayed here for four nights and we had a very bad experience. The staff here is not at all co-operative. Overall very bad experience with vinpearl.
Response from Property: Dear valued guest,Thank you for choosing to stay at Vinpearl Wonderworld Phu Quoc and for taking the time to share your feedback about your recent vacation. We sincerely apologize for any inconvenience you experienced during your stay.We deeply regret to hear about your dissatisfaction with the behavior of our staff. Please be assured that this is not reflective of our usual standard of service, and we will address this matter with our team to ensure that all guests receive the courteous and helpful assistance they deserve.Regarding your comment about the ocean view villa, we apologize for any misunderstanding or disappointment caused. We will review our room descriptions and ensure that they accurately reflect the views offered from each villa category.We sincerely hope to have the opportunity to welcome you back to Vinpearl Wonderworld Phu Quoc in the future.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc
drgarodia
Four Bedroom Villa - Private Pool
Stayed in Jan 2024
Friends
6 review
Posted on Jan 11, 2024
The hotel/villa is situated at the north of the island closer to the other Vinworld attractions like safari, amusement park, grand world etc. But it is far from the city centre where the actual fun is. Service is mediocre considering the price paid. The beach is ok and clean. Worst part was the cleaning of the villa after we left. We were surprised to see that they never cared about cleaning the pool area. The basic utensils in the villa were also chargeable. Food in the restaurant had limited vegetarian options. Every extra service was priced very high. It is a skip from my side.
Response from Property: Dear Valued Guests, Thank you for taking the time to leave a review of your recent stay with us.We are heartened to learn that you had a wonderful stay and our staff are especially helpful and friendly. Our team takes pride in providing exceptional and attentive service to all our guests and we are delighted that they were exemplary. We will be sure to share your positive experience with them and take your feedback into consideration as we continue to improve our offerings.Thank you for choosing our resort as your choice of accommodation, we look forward to welcoming you back for another memorable vacation. Sincerely,Vinpearl Wonderworld Phu Quoc
Hashim Alawi
Two Bedroom Villa - Private Pool
Stayed in Jun 2023
Family
8 review
Very Good
Posted on Jun 28, 2023
I stayed with my family at Wonder Resort in Phu Quoc Island and had a great time. The resort was beautiful, the staff was friendly, and the facilities were great. My villa could have been cleaner, it did have some bugs but it didn't ruin my experience. I extended my stay for three days and enjoyed the pool and restaurants. Overall, a great resort to stay in Phu Quoc Island.
6/8
Response from Property: Dear Valued Guest, Thank you for choosing to stay at Vinpearl Wonderworld Phu Quoc and for taking the time to share feedback about your recent stay with us. It is a pleasure for us to know that you have enjoyed your time here at the resort. Thank you again, and we hope to see you next time. Best regards, The Hotel Management Team Vinpearl Wonderworld Phu Quoc
Seng
Three Bedroom Villa Ocean View - Private Pool
Stayed in Dec 2023
Family
29 review
Amazing
Posted on Dec 19, 2023
Very nice and good quality beaches. Personally I think Phu Quoc are yet to develop. Really short of amenities and restaurants.
Response from Property: Dear Valued Guest,Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us.It is a pleasure for us to know that you have enjoyed your time here at the resort.Thank you again, and we hope to see you next time.Sincerely,Vinpearl Wonderworld Phu Quoc
Chan Bum Bum
Four Bedroom Villa - Private Pool
Stayed in Jun 2023
Family
12 review
Posted on Jun 19, 2023
Booked a 4 room villa for 3 night.Villa room is nice and clean.Everything seems fine.Staffs is friendly and helpful.
Villa kitchen doesn’t have any utensils.Like plate / spoon/pot /etc.Not user friendly for cooking or even making food hot.Villa pool water is very dirty ( milky color ) and the lights in the pool is broken.Not much facility in the villa compound for you to play.Basically just stay in villa and chilli with family.Not really took any photos in the villa.
Response from Property: Dear Mr. Chan, Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us. It is a pleasure for us to know that you have enjoyed your time here at the resort. We do apologized for the short experiences about Kitchen Cooking and Cutlery Rental service, we appreciated your great feedback and please do believed that the issue will delivery to related department for better improvement. Thank you again, and we hope to see you next time. Sincerely, Vinpearl Wonderworld Phu Quoc
Cambodian traveler
Three Bedroom Villa - Private Pool
Stayed in Feb 2024
Family
15 review
Very Good
Posted on Feb 25, 2024
Clean and big room. Children were enjoying the pool.
Response from Property: Dear Valued Guest, We are very grateful for your comments regarding your stay at Vinpearl Wonderworld Phu Quoc. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regards and best wishes to you,Vinpearl Wonderworld Phu Quoc
Guest User
Two Bedroom Villa - Private Pool
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Feb 5, 2024
I love this hotel. I will definitely go again next year. 😃.
Response from Property: Dear Valued Guest, Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us.It is a pleasure for us to know that you have enjoyed your time here at the resort.Thank you again, and we hope to see you next time.Sincerely,Vinpearl Wonderworld Phu Quoc
Guest User
Three Bedroom Villa Ocean View - Private Pool
Stayed in Apr 2023
Family
1 review
Amazing
Posted on Apr 7, 2023
Amazing family stay. The staff were extremely helpful, the villa was beautiful, and the food was very good. We will definitely return!
Response from Property: Dear Valued Guest, Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us. It is a pleasure for us to know that you have enjoyed your time here at the resort. Thank you again, and we hope to see you next time. Sincerely, Resort Management Team Vinpearl Wonderworld Phu Quoc
soyombo ganbold
Three Bedroom Villa - Private Pool
Stayed in Jan 2024
Family
6 review
Outstanding
Posted on Apr 4, 2024
great! super nice place to stay!
Response from Property: Dear Valued Guest, Thank you for staying at Vinpearl Wonderworld Phu Quoc and for taking the time to write feedback about your recent stay with us.It is a pleasure for us to know that you have enjoyed your time here at the resort.Thank you again, and we hope to see you next time.Sincerely,Vinpearl Wonderworld Phu Quoc
Guest User
Four Bedroom Villa - Private Pool
Stayed in Jan 2023
Family
2 review
Very Good
Posted on Jan 9, 2023
Staffs were friendly, the room was clean, but there was bugs and leaves in the private pool that we couldn’t even swim at all. We requested a pool clean service, but the pool became poor condition right away.
Response from Property: Dear Sir/Madam, Thank you for choosing to stay with us as well as for taking the time to share your feedback. We believe that you have enjoyed your stay. We always strive to provide an outstanding service experience for all customers. Therefore, it was a bit regretful because the remaining minus points at the hotel caused such an embarrassing situation. Please be assured that we are committed to improving our guest experience. We hope that your next visit with us will be an amazing one. We are looking forward to welcoming you back. Best regards, Vinpearl Wonderworld Phu Quoc
Tsoj0
Two Bedroom Villa - Private Pool
Stayed in Dec 2023
Family
15 review
Outstanding
Posted on Jan 3, 2024
Good to be with family
Response from Property: Dear valued guest Tsoj0,On behalf of the entire team at Vinpearl Wonderworld Phu Quoc, I would like to express our sincere gratitude for choosing our resort as the destination for your family getaway.We are delighted to learn that you found Vinpearl Wonderworld Phu Quoc to be a suitable and enjoyable place to spend quality time with your family. Creating an environment where families can create cherished memories is one of our primary objectives, and your positive feedback is truly uplifting.Your satisfaction is of the utmost importance to us, and knowing that you had a pleasant experience encourages us to continue our commitment to delivering exceptional hospitality. Our team is dedicated to providing a welcoming and enjoyable atmosphere for all our guests, especially those sharing special moments with their loved ones.As we continuously strive for excellence, your feedback serves as a valuable source of inspiration and guidance. If there are specific aspects of your stay that stood out or any suggestions you may have for improvement, we would greatly appreciate hearing from you.We sincerely look forward to the opportunity of hosting you and your family again at Vinpearl Wonderworld Phu Quoc.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Vinpearl Wonderworld Phu Quoc