Hotels near Escape Room Game Phuket - Are you SMART? Fun for any ages - @ The Upside Down House, Phuket

At first we booked it for a week, but since everything was fine, we’ve decided to stay extra two weeks. Everything was going ok until one if the housekeepers ROBBED US! We left a small amount of money in a purse (30TBH) and a fresh pack of ciggarettes in a room and while she was cleaning the room she actually freakin’ STOLE that SMALL amount of money and 8 ciggarettes. We know this is not the money to be complaining about, but the thing is that it actually happened. What if we had left there more money? She obviously would’ve stolen that too.. wow.. When we went down to the reception and described the situation, a guy who was working at the reception started laughing at us! Staff is absolutely horrible, can’t communicate normally and has no respect to their customers. We didn’t want our room cleaned for the rest of the stay, because we were afraid something might get stolen again. We confronted a housekeeper and she had full pockets of money, but she was ignoring us and couldn’t look in to our eyes. Manager of this hotel tried to find everything out but workers just denied everything. This is absolute comedy.. And we got no compensation at all. Staff ruined the whole stay. We would not stay here again.

To be honest I am sad that I can’t put 5*stars for this hotel, but everything being “out of order” I can’t do it. I am not very sure why the owners have decided to open this hotel before everything is finished, because it just gives a costumer a very confusing experience. When we arrived we were told that the sauna is out of order, breakfast room is not finished, there is no poolside bar..basically a lot of things what are not finished, but when we booked it didn’t say in anywhere and was advertised as something that’s already there. When you arrive in a hotel and first thing you get is a row of bad news it makes you very disappointed. They told us that they will upgrade us in a better room, but actually the room they offered us was definitely NOT an upgrade. It had a smaller bed than the room before and there was no sitting area anymore. They were saying this is a more expensive room because it is one floor higher and has a view to the pool(!?) We told them that there is not even a couch anymore how can this be an upgrade? But they didn’t really understand what is our problem so they made us feel very stupid and we asked our previous room back, because that one was way better. They told us that pool view rooms don’t have couches in them, but later we saw that they did. But for sure we can say if you are thinking of booking and don’t care about the view then a superior mountain view room is better than the superior high floor room! In high floor pool view room you just have a hard bench and a queen bed instead of the king. They promised to make it all up to us ,but in the end they just ignored this situation and we were left in this “feeling stupid” situation. The other thing that happened with us a lot and we saw it also happening with others was that the keycard just stops working or doesn’t work from the beginning so you have to go to the reception a lot. Poolside bar and breakfast are they are still building,but what I saw they are probably going to be very nice. Sauna worked only one night and even then we didn’t have any lights inside and had to stay in a dark sauna what is not a problem , but still not a good sign..as the next day sauna was not working and in the end it went only until 40 degrees. Very disappointing. But the bed was truly amazing and absolutely new - definitely recommended! The gym was very good with a very good equipment, so definitely pack your running shoes. Maybe in the future it would be nice if there would be some water available in the gym. The swimming pool was very good, but sadly they didn’t have different towels for the pool (probably also something to add in the future!) Also the mirror in the room is in a very dark spot and you should definitely add some lights there. I think as a new and just opened place you should try to provide a better service, but I see if all the “mistakes” are fixed how it is going to be a very comfy place for a relaxing stay. If you go to stay there then have low expectations as the

Receptionist was friendly and welcoming. Buffet breakfast had a variety, i enjoyed very much. Location is great, next to local market, walkable distance to airport bus terminal and city. Thank you very much.

Хороший отель, близкое расположение к пляжу, ночному рынку и знаменитой улице Бангла Роуд, рядом много обменников, если пройтись можно всегда найти выгодный курс. Так же рядом супермаркеты и обычные лавки с фруктами. Залог можно оставить, как в местной валюте, так и в долларах, евро и рублях (5000 руб.) Персонал на ресепшне не очень общительный, по-русски не говорит, только на английском. Брали номер + завтрак, завтраки однотипные день от дня, но всегда есть яичница и фрукты, за что большой плюс. Есть приятный бассейн, если в самую жару не хочется идти на пляж. Номер на попался простенький, но уютный. Фен, чайник, сейф есть. Уборка была каждый день, с мытьём полов. Только один раз нам не поставили воду. В целом все ок.

The hotel location is great and just walking distance to the Patong beach and many shop nearby. On top of that, can go by walking only to the next beach (Kalim beach) and can easily find night market and beach club as well. The staff is friendly and overall the facilities for room and bath room is fair enough. Great value for money. Overall really love to stay here.

Great location ... clean room ..only need to take note that there are 2 wings ... 2 different building for the Afterglow Room and Sunkissed Room ... so whenever u book transport there .. make sure to highlight to the driver ... The access to the shopping mall for the Sunkissed lobby is still not open ... but there are free transfer...

Lovely very very functional hotel with amazing pool in the shade for the kids … Minutes away from the most beautiful beach and buzzy place like Bangla road etc .. we went twice already to Phuket and both times stayed in Viridian resort and both time was just perfect!

Stayed for 8 nights in this hotel with my wife. Excellent hotel overall. Very clean indeed, staff very helpful and nothing is too much trouble. They open doors for you as you enter reception, take you bags to your room, help sort car / moped hire etc, The room was very clean and well appointed. Bath and beach towels are provided and they change these as frequently a you need. They also provide all the usual essentials including shower gel, shampoo, toilet paper, bottled water every day. Kettle, hob, large sink and basic utensils, glasses, cups etc were all provided. Also an iron and ironing board as well as a clothes drying stand. The big kitchen sink is easily bug enough to do clothes washing in. Room service was excellent each day. Balcony size on normal rooms was slightly small, especially as was shared with two large air conditioning units (all balconies appear the same) so this made the balcony cramped, noisy and hot when air conditioning was on. Breakfast was provided in the adjoining restaurant. This was excellent offering fresh hot and cold food, eggs made to your liking (fried, scrambled, omelettes, etc), bacon, sausages, fruit, bread, croissants, etc etc. Seemed to have everything included plentiful supply of juices, coffee, tea, etc. Most things self-service but the staff were on hand to help and to clear used dished. The location of the hotel means it is a 15 minute to the beach and 15 minutes to the main restaurant area known as Boat Avenue. Fortunately the hotel runs a shuttle bus service twice an hour to both locations and back until 9.10pm. Would be nice if slightly later coming back from Boat Avenue, but taxis and tuk-tuks were on hand although these aren't the cheapest. The main local beach is Bang Tao beach. This is lovely. Very clean (as everywhere seems to be here), soft white sand, gentle shelving into the water with no stones or rocks. Shame about sea lice the bite / sting in the water but they are everywhere in this part of the world depending on time of year and they are a very minor irritation. Also good availability of sun-beds as well as beverages from the beach shacks. Lots of fresh water showers and there is parking next to the beach as well as toilets. Boat Avenue has plenty of nice restaurants - see my other reviews if you want to see where we went and what we thoughts. Lots to choose from. Most restaurants seem to slow down food service after 9.30pm and this is not a clubby resort. Was just right for us though as there were plenty of bars and some with live music (check out The Mexican bar and restaurant). Wine is not cheap here and starts around £30 a bottle - although some could be found around £25. We stuck to beer with dinner. There is also a handy large supermarket selling everything you could need and is right by taxi station and open until 10pm. Final top tip about this area is to visit on a Friday night if you can as the street market is great with street food and live music. Easy to hire cars and

It’s a very crowded hotel. A lot of people! Very busy a breakfast time. If you are looking for a quiet holiday, it may not be your choice. But it is very convenient place with massage shop, convenient shop and currency exchange stall. You need to walk for 15 mins to kata night market

Very nice place, Cosy and clean. We just booked it for 1 night, very friendly staff at reception , checked in immediately, there is a shuttle bus to bring you to your building. 4 min from the airport. Thank you;)