Wyndham Grand Nai Harn Beach Phuket

Excellent hotel, we are staying for the second time and in terms of comfort it is the best of many five-star hotels. Fresh modern rooms, the plumbing is top notch. The staff is warm, the atmosphere of hospitality and care at breakfast. The choice of dishes is excellent and several freshly squeezed juices. The bar has a great selection of cocktails. In the evenings it is pleasant to sit in the beautiful lobby with music. Transfer to the beach (5 minutes) is scheduled, but I would like the first flight from 8 am, because it is hot and at 10-11 they usually leave.

We stayed at this hotel from 11.03 for 2 days. It all started with the check-in time, it was at 14:00, don't expect it to be earlier, we were sitting and other guests too, we immediately went to the beach, at least to while away our time. They settled us in a room with a view of the lagoon, I'm attaching a photo, there is no smell of the lagoon there. The room was poorly cleaned, they were obviously in a hurry, we were already tired and did not make any complaints. The room itself is excellent, a comfortable bed and bedding, the toilet is also top notch 👍 The hotel is beautiful, but inconvenient, the pool is actually available to people with access to the pool on the 1st floor, for other guests it is simply impossible to find a free sun lounger at 9 am. The bar at the pool is expensive, of course you can't bring anything with you, everything is standard here. The breakfasts are ordinary, there is enough variety. The location of the hotel itself is so-so, yes, remote, but the evening life ends at 7-8, then either go somewhere or go to bed. Nai Harn Beach is a 15-minute walk away, with children it will take even longer, be prepared, of course there are no sidewalks. Therefore, the conclusion is this, the hotel is beautiful, but located remotely, it is better to take a room with access to the pool, then your vacation will be good.

jThe hotel was impressive, very modern, beautiful! The staff is very attentive, just great! The rooms are modern, large and spacious! There is little infrastructure nearby, but everything is there, and 7/11 and the beach is a 10-minute walk away, and there is also a shuttle to the beach on schedule for free! We would come back here! Nai Harn Beach is beautiful!

Nice hotel, clean, great breakfasts, close to the beach. I recommend it to everyone! We will definitely come back here again

I guarantee in the name of a Gold Diamond member that friends who have no demand for services and facilities can stay at this hotel without a second thought. If you have some demand for the hotel's services and facilities, then you must carefully choose to stay at this hotel. Because this hotel is close to several piers where I want to go out to sea, and I saw the hotel's promotional photos, there are rooms with direct access to the swimming pool, and I feel that the environment and facilities are not bad, so I chose to book 4 nights at this hotel... I rented a car in Phuket and drove there. There are many steps to the hotel lobby. I parked the car under the steps. The lobby waiter saw me, but did not come down to open the car door and take the luggage. I ran up to ask the waiter "Where can I park?" The waiter also pointed me in the direction of the parking lot, and there was no follow-up. I asked him what to do with my luggage, and he asked me if I wanted to check in... I said yes, and he came down to help me with my luggage. This was just the beginning. Because I placed the order early, I placed the order on Ctrip more than a month in advance. When I checked in at the front desk, I said I needed a pool room with a better view. The front desk said that the pool rooms with a good view were all sold out. I said that I had made a note when I placed the order a month and a half ago that I needed a pool room with a view of the hotel center. As a result, the front desk said that the system arranged it this way and there was no way. I said that I would stay here for 4 nights. If someone checked out by then, could you give me priority to change the room? The front desk agreed, and there was no follow-up for these 4 days. Then, when I entered my pool room, you can see the picture. The pool is this small pool. Do you see the hedge fence next to the pool? Outside the hedge is the road! Yes, it is the road! Everyone knows the noise of motorcycles and cars in Phuket, right? This is the first ☝️ Second, the air conditioner in the room I stayed in at the beginning was broken and did not cool. Because of this, I called the front desk 4 times. After an hour, no one came to the room to deal with it. I kept waiting. In such hot weather, there was no air conditioning. It was stuffy for an hour. Just imagine how frustrated I was. In the end, I asked them to change the room if they couldn’t fix it. Later, the waiter changed the room for me. During the room change, my son’s toy train also fell in this room. When I thought about it the next day, the train was gone. If there is no air conditioning, why don’t you open the window when you wait for repairs in the room? Because there are too many mosquitoes in this hotel! Too many! Look at the black spots on Picture 2. These are the mosquitoes I killed on the first day of my stay. Four days later, when I left the hotel, the bodies of these mosquitoes were still there, and no one cleaned them up… You can imagine how bad the daily cleaning of this hotel is. Speaking of sanitation, it is basically cleaned by someone, but it is not guaranteed to be clean, because there is obviously a lot of sand and dust on the floor of the room. No one vacuums it every day, at most they just simply sweep the floor… Then, my room has an electric toilet, which is one of the reasons why I chose this hotel at the time, but… there is an electric toilet, but the toilet has no electricity! There is no place to plug in electricity, it is just a decoration... Also, almost no one in this hotel can speak Chinese, so those who are not good at English should be careful; every time I call the front desk for anything, the room service response time is about 30 minutes...The towels and toiletries in the hotel are basically the same quality as those in domestic 2-3 star hotels. The towels are thin and hard, and I am too lazy to complain about the toiletries; and the parking lot, there is no valet parking service, and the parking lot has very few parking spaces. I have to find a parking space myself when I come back late every day... I really don’t want to complain...This hotel is a 5-star price, 4-star environment, 3-star hardware, 2-star management, 1-star service...I will never stay here again

Great resort hotel, rooms are big and clean, the hotel is not new but you can feel the care! Comfortable mattresses and pillows! Excellent tasty varied breakfast. There is a bus to the beach. Nice infinity pool! We really enjoyed our stay at the hotel, if possible we will come back here again!