Hotels near Alcatraz East Crime Museum, Pigeon Forge

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

Good service, enthusiasm, free upgrade

I wouldn't pay to stay here again. Here is a list of Pros/Cons: Pros: ~Close to the Parkway ~The view of the mountains from our room was spectacular Cons: ~The hotel was dated, and tired looking including our room. Old fixtures, worn furniture in the lobby, etc ~Wifi did not work in our room on the 6th floor. ~The bed was INCREDIBLY noisy and mattress springs could be easily felt when lying down ~There were some stains on the comforter in between the sheets, looked like a bit of old blood. (looked like it had been laundered and dried on) ~The breakfast was supposed to be hot, but the heaters must not have been working since all the ”hot” items were about room temperature. There was no fresh fruit, bacon, toast, etc. Plates were styrofoam/plastic utensils. I expected better for what we paid to stay there. Overall, I wouldn't recommend this place. It wasn't horrible, but there are definitely better options for the price point. I'm glad we only had to stay one night there.

My family's favorite place to stay in the Smoky Mountains. Indoor swimming pool and hot tub, employee service, and location is the best. I always recommend this place to friends and family. Can't wait to go back!

The hotel location is good on the main street, there are many parking spaces, the twin room has a lot of space, the sound insulation is good, and the bed is large and comfortable. Breakfast is simple and rough, American food is sweet and sweet.

Pleasant staff and fairly quick check in and out. The room was nothing like I expected , my fault. I looked at so many hotels I didn't pay attention to the room set up which we hated. The bed closest to the balcony doesn't get much of the air conditioning while those by the front door freeze. The water pressure is A LOT and the force splashes water everywhere from the sink that's in the middle of the room. The carpeted floor has dips and groves in the flooring underneath which is odd. The shower sprays SO HARD that even while in the shower and the curtain closed the water sprayed all over the door and floor. Barely any room in the bathroom to turn around in. Definitely not a room to share with others when you need to privately change clothes unless you want to stand in the tub. Exhaust fan in bathroom- really is pointless. Doesn't do squat. And the fear of the toilet over flowing with every flush was stressful. SO MUCH WATER per flush. WOW. ALSO if you're there for just a couple days and don't need housekeeping they places notice on your door saying they will inspect your room if housekeeping can't come in after 24 hours. Never experienced that before. We didn't use the safe so no opinion on that. We enjoyed the balcony and watching the ducks and geese. Went floating a little bit, WEAR swim shoes and be careful it's super slippery. Go down the little rapid forward facing or there's a risk you'll flip. We went down them twice and it was an exhausting activity. The curtains need replacing. One by the balcony doesn't block out the bright morning sun and the one by the door had small holes in it, it also needed to be bigger to properly cover the window. Breakfast: eggs were cooked ok with zero seasoning,sausage was good and had a little Peppery heat to it, potatoes were ok. Some were not done while others were soft. Biscuits - OH LORD- hard as a rock on the outside and really doughy in the center (HOW DOES ONE MANAGE THAT)?) gravy was thin and MEH. Of our 2 days we only got breakfast once so no idea if there are different items on other days. I think they had pancakes, I did see watery looking grits and oatmeal. But didn't look to see what else they had. elevator #1 always smelled amazing. Don't know what they put in there, but was really clean and smelled good. Housekeeping ladies were so nice and helpful even though there was a language barrier. The parking is so weird. Not full spaces and the lines were so weirdly places between the columns. My oversized conversion van had to take up an entire section between columns as I have a wheelchair lift on the right side and couldn't fit next to another car. We parked on very bottom for better parking. There are some brave pigeons outside if you're patient. Overall the place is pretty decent for the price and very clean. There are just some areas needing improvement.