Guest User
August 12, 2024
Where do I start... I will say the location is great, but that is all the positive I can think of. First of all, I would like to say, there should be a restroom available for the customers who are checking in and have arrived a tad early. There is not a restroom in the check-in area when you first arrive. The person on duty when we arrived at 3:15 was extremely rude and did not appear happy to be there. Do not wear white socks when you get into your rooms. The floors are absolutely filthy. Keep in mind that if you are renting a loft, it will be on the 3rd floor (keep this in mind if you are traveling with older family members). There is only one elevator, and it is also dirty and outdated. There is also only one cart to carry luggage, and it is kept outside. One morning as I was showering, I noticed that it was not draining. Imagine my disgust as I pulled a hair wad the size of a small cat out of the drain. I was mortified, but the front desk person did not seem concerned. The keycards will not work if you put them near a cell phone (It is 2024 now). We had to have our key cards changed 5 times within the first 2 days of our 5 day vacation. Kitchenette, it is not! If you plan on cooking anything, please bring an electric skillet or griddle and an extension cord as the outlets are very limited. Also if you get lucky enough to have a sink, other than your bathroom sink, it will be VERY small. The road that it sits on (corner of Wears Valley and the Parkway) is extremely busy. Pool is not as big as the picture shows and the spa is padlocked. Please plan accordingly.