SureStay Collection by Best Western Hotels in Pigeon Forge

We were on a road trip from Wales, and after staying here in 2019, we chose it again for 1 night between our 2 days in Dollywood as it provides the excellent, and complimentary, TimeSaver pass and shuttle to the park (parking is free at the hotel). Logan on the desk was fantastic - thank you very much!! The hotel itself is beautiful and very comfortable and homely. The decor is tasteful (with Dolly pics here and there) and there is a great coffee shop on site where you can also buy cinammon bread (why wouldn't you?). Minor quibble with the room which was on the 3rd floor (2nd UK), but at the very end of the building so a little bit of a walk for our tired legs! But the room itself was as our previous visit, very comfortable and clean. The grounds are beautiful with a butterfly garden, fire pits for smores, lovely pool (also an indoor pool), kids play areas and a covered area that shows family films in the evenings. Pokeberry Lane is a nice little gift shop selling Dolly, Dollywood and Dreammore souvenirs. Unfortunately the budget on a 2-week road trip from the UK means we had to restrict ourselves to 1 night - but if the price was just a little bit less we would have definitely stayed the full 4 nights we were in the Smokies. That being said, it is a very well-appointed hotel and probably worth the price in today's climate.

A decent place to stay for couple of days. Location is very good with close proximity to every essential stuff.

It was okay. They could use bigger and thicker blankets. And more pillows. Housekeeping everyday. Make the beds. Not just change the towels. Other then that had a awesome day week we was there. Will be back in August of next year. Will be up in September for bristol race

Had an overall pleasant stay at this nice hotel. My wife and I decided to come in for a three day weekend and spend some time in the pigeon Forge area. I will say overall we had a pleasant experience at the hotel. The bar and restaurant was nice. The room overall was nice although the HVAC can get quite noisy and that really needs to be addressed. Also, we paid for a balcony view of the river and yes, it is a view of the river, but overall it’s just kind of a muddy looking river and a major construction site right behind it. I wouldn’t pay the extra for that particular room if I am ever back in pigeon Forge again. I would stay at this hotel again though. The room was nice. Bathroom was very nice and the beds were very comfortable. Overall a very pleasant stay.

This hotel should be the standard that every single Marriott aspires to! We are Bonvoy Gold members and travel a lot. Through the years, our family of four has stayed at dozens of Marriotts up and down the entire east coast, and while some are better than others, this one sets the bar above and beyond. From the moment we pulled up, we were impressed. The facade of this hotel is beautiful. The grounds were pristine and the landscaping was really pretty. Parking was easy and convenient, something we really appreciated after a 12 hr car ride from New York. When we stepped inside, the lobby took our breath away. The decor is gorgeous. It is very modern with rustic touches and everything is immaculate. They pipe their citrusy signature scent throughout the entire hotel and it smells absolutely amazing! Check in was super easy and the front desk staff was really friendly and helpful, answering all of our questions. I was also equally impressed with our room. For anyone who has read some of my previous reviews, you know that I bring my own cleaning supplies with me to go over the room whenever we stay at a hotel, and a lot of times, the Clorox wipes and Swiffer pads come off the surfaces filthy. Not here. This place is CLEAN!! I am very particular about this, so if you are reading this review and you are a clean freak too, you can trust me that this hotel will totally meet your standards. The room furnishings are pretty new and the carpets are clean. We got a room with two queens and a sofa seating area, since my husband planned to work from the room each morning, and there was plenty of space for the 4 of us. There was a small fridge (my only complaint was that it was too small, it only fit a few bottles of water, no room for dinner leftovers which my teens enjoy having in the room in case they are hungry during off meal times). There is also a microwave. The bathroom was a good size and also very clean. What really sets this hotel apart from others is the amenities. This hotel was designed for families and for comfort. It really is like a home away from home. There are so many cozy seating areas all over the grounds, a huge stone fireplace in the lobby with the fire going at most times, two fire pit areas, lots of seating to eat, a courtyard with cornhole games, two pools (an indoor pool, as well as the amazing lazy river pool), a hot tub, an arcade game room, a bar and a lounge area in the lobby with a giant connect four game on the coffee table. Throughout our 4 day stay, there were cleaning people in every area of the hotel all day. I really cannot say enough how impressed I was by the level of care that goes into maintaining this hotel. Even the elevators and the water stations in the lobby were immaculate at all times. The location was great, right on the parkway, only minutes from all of the main attractions. I will absolutely recommend this hotel to everyone I know who is interested in visiting the area. This was probably the

My wife and kids enjoyed our stay at the Holiday Inn and Suites Pigeon Forge. The Facilities were very clean and modern. I noticed the pillows and bed felt comfortable and we all slept well. It is in a great location if you have kids being around a lot of things to do. The hotel itself also seemed very kid friendly. We would stay again!

Stayed here as family, good location in town. Despite listing on Choice hotel site, THERE IS NO BREAKFAST at the hotel, apparently for the last few months while the hotel has been under renovation. Room had a sour smell and in need of repairs. Open WiFi, no password needed. Access doors to hotel stay open without key card security. We got the impression that the hotel was under new ownership, making changes and renovations that will take time. Hope that those who stay there in the future may have the experience that we had hoped we would have had. I know the owners are trying and I hope their endeavors pay off. A little more accuracy in hotel listing and communication at check-in would help decrease customer frustration.

Hotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.