Pine Mountain Club Chalets Resort

Cabin #54 was beautiful. Very cozy & charming. Jennifer was very welcoming & knowledgeable of the grounds. However I feel they could do better with cleaning. We reported the issue & it was addressed after we checked out. The Oven, Porch Lights & Fans did not work.

Right from check in everything was great . Customer service was great . The rental was clean and nice .

Property is really nice and has plenty of activities to keep everyone happy. The beds also slept surprisingly well. However, on the last night of our stay the bathroom ceiling started leaking and it sounded like someone was taking a shower all night.

If I could give this place a zero star review I would. I just got married here and the rehearsal and day off were a complete disaster. The coordinator had no clue how to direct anything.Don’t marry here

the wedding planner is the worst communicator EVER! She always has an excuse as why something was not do or how it was done. Hard to get a hold of. She made the whole experience a living hell. If it was for a family member that day would have been a disaster. Planning the wedding with her nightmare. Day of wedding she was a nightmare. I have so many regrets going with them the all inclusive was not worth it! You think it would save you a headache! From my first meeting I should have trusted my gut . It says do not go with this venue! Didn’t listen because I wanted to say money! AGAIN NOT WORTH IT. Day of wedding she also forgot to give my bridemaids their flowers for pictures and then we could not find her to get said flowers . She was always disappearing. She also never gave the DJ my revised new couple walk in song and that really haunts me as well. I should have read the google reviews before booking. They outlined the same experience I went through and I didn’t read it . The view is nice, but not worth it. This is suppose to be the best day of your life. And I still have nightmares. Photographer was good tho and KIMBLEs catering was amazing! ( only because we had to communicate with the directly because the wedding planner dropped the ball major with them. Glad they would talk to me directly. I called the flower vendor and they were rude and had attitude with me because I called to ask why there were so many add ons we did not talk about. They said, our contract is with the venue not you . It’s my money! I will not pay for things I didn’t request! Very disheartening)

The chalet 75 was extremely outdated! They had controversial pictures hanging (slaves on a plantation & mamie dolls). I think that’s very distasteful because people of all races visit, PAY and stay at the resort. The shower curtain was dirty at the bottom & the toilet wouldn’t flush in the main bathroom. No one came to fix it! We stayed from Saturday to Monday and had to pour water inside of the toilet to flush it. The freezer did not freeze the items in the freezer & the ice maker didn’t work. We had to buy ice. I’ve stayed at Pine Mountain before and never experienced this. The other cabins were pretty nice but Chalet #75 was OFFENSIVE & THE WORST!!! Do not stay here!!