Guest User
September 6, 2024
The views from the pool are stunning (just don't look at the industrial area below) and the pool area itself is very nicely done. The lady on reception in the morning and the guy in the afternoon/evening were very polite. Unfortunately our room was very small, we only brought hand luggage cases and within minutes of getting out what we needed the room looked cluttered - we put the do not disturb sign on the door as we couldn't see how housekeeping could clean around us if they came anyway No mini bar as we were expecting, also no tea/coffee or spoons... Just kettle and mugs. Breakfast was poor, inattention to detail, needed to ask for bowls, yogurt and glasses and there were no scrambled eggs left or replenished despite 45 mins of service remaining Icing on top of the cake was that we needed to be on the first train from Pinhao at 8am.. We couldn't get out of the hotel at 7.30am, doors locked and staff nowhere to be seen. We couldn't have had breakfast even if we had wanted some on last morning as it didn't start until 8am.