Cambria Hotels in Pittsburgh

We met our kids there for the Elton John concert at PNC Park . I booked a year in advance at Cambria Downtown thinking it was close but far enough away fro immediate crowds. I’ll address the negatives immediately, but continue reading because it has a good end. Thank you I usually choose a hotel that has an indoor heated pool , a hot tub is a bonus , Cambria had both! Next is as mentioned above , location , close but not in the thick of things, Parking availability is important so our car can be left at hotel without concern, again Cambria met my criteria , things are good so far . Now , Upon arrival to Hotel there was much construction building and road so getting there was confusing , once we pull on to the Drop off area , their parking lot was closed and being maintained, we were instructed to use the parking lot up the road and tell the attendant that we were hotel guests , well that didn’t matter at all it was still 6.50 to park , the attendant was only there til 3 , so the parking lot was ‘open air ‘ no security, no responsibility on their behalf. Next we try to get checked in … cannot til 4 , no exceptions , so we hung around the lobby , bar was not open so no food or beverage available. We check out where the pool is see the hot tub , things look alright , 4 o’clock comes we check in get settled decide to go for a swim , the pool was freezing ( not even 70 degree) and the whirlpool/ hot tub had not been working for about two weeks. YES WE UNDERSTAND things happen beyond our control , but our expectations had been crushed and would have never happened if these issues were mentioned on the Hotel Site or the Booking sites , plus I’m signed up for text and emails , but no mention of the construction, the parking, or hot tub malfunction. Just communicated to us prior to our visit . Now transportation becomes an issue because we are no longer in a designated Hotel parking area. Cabs are not readily available as you may think, the Hotel stated it offered shuttle service within a 3mile radius , turns out that there’s only ONE GUY who doesn’t come on til 1-2 O’clock in the afternoon. NOW for the GOOD STUFF. The immediate folks that we interacted with couldn’t have been nicer and more accommodating! JOHN the one shuttle driver was SUPER NICE , SO POLITE, communication was key , JOHN was WONDERFUL! He was a key part to turning our stay around to be greater than expected . Also OSCAR was head of food and beverage , he too was very accommodating offered to drive us around in between all his other duties, and Fun! A great sense of humor . Than there’s DEB the manager she was so helpful , she apologized for our inconvenience ( which wasn’t necessary) she had and employee turn up the heat in the pool since the hot tub was not working . She went above and beyond to try to make things right , and they weren’t really wrong , there was just need for better communication, in regard to the websites so that people could be informed of what was happeni