Hyatt House Hotels in Pittsburgh

We asked for city view and our room was on the 20th floor. Gorgeous view! The room was clean, everything we needed was provided at a reasonable price. The pool on the 4th floor with a view of the iconic yellow bridge was fantastic. Every staff member we spoke with was friendly and helpful, with great pointers for restaurants. The next time we go to Pittsburgh we will be staying here again.

In a moderately priced hotel, the bed is not made and cleaned every day. If you want new towels or sanitary products the next day, you can ask the front desk and they will be delivered in time. The room is big enough, the sound insulation is not good, the advantage is that it is close to Pittsburgh. There are discounts for accommodation and breakfast, but there is no breakfast at the nearby Starbucks. If there is not enough parking space at the entrance, you can park in the opposite parking lot, and the hotel will pay for it for you. All in all it was good, no inconvenience.

I need a lost and found email address in the hotel. When I found something missing, I called the hotel several times. A lady left her email address, but after sending it twice, there has been no reply. I hope they can provide an official email address. I want to try and see if I can find it.

I was a bit upset about a simple amenity that this hotel failed to offer. I went to the front desk to ask about bottled water. There were two complimentary bottles in the room that me and my partner consumed. We wanted more water. When I asked the front desk about bottled water the lady said none was available and the gift shop has some for sale but it wasn’t open. There are no vending machines on sight either. Luckily the bar was open but that water was not filtered but I had to drink it because I had no other option. I don’t understand why they could not have given me a bottle of the complimentary water. I was even willing to pay for it. Needless to say I won’t be staying at a double tree anymore. I prefer the Marriott anyway.

Definitely need a housekeeping supervisor to ensure that rooms are deep cleaned after each guest. The lack of detail with dusting the air vents, cleaning/dusting/disinfecting the commonly touched areas was very shocking for the prices. Even after the manager came to our room to ensure it was cleaned, it was not done to my satisfaction. The place made me feel filthy and unclean. Just to know that there was probably a lot of filth that was also unseen. You can definitely tell that new management (General manager, Housekeeping Manager, and Concierge) is needed and the staff needs to be retrained with their focus being customer satisfaction in all aspects of the guest's stay. The food was not good at all. Our birthday weekend would have been better if we stayed at a no frills 3 star hotel because at least we would not have such high expectations. The best part of our stay was my spa experience. It was top notch! Also, we appreciate the hotel accommodating our travel schedule by allowing us early check in and check out. This allowed us to save money and time that would have been used on a rental car and reduced time we had to spend carrying our bags around and waiting at the airport.

The hotel is under renovation

We met our kids there for the Elton John concert at PNC Park . I booked a year in advance at Cambria Downtown thinking it was close but far enough away fro immediate crowds. I’ll address the negatives immediately, but continue reading because it has a good end. Thank you I usually choose a hotel that has an indoor heated pool , a hot tub is a bonus , Cambria had both! Next is as mentioned above , location , close but not in the thick of things, Parking availability is important so our car can be left at hotel without concern, again Cambria met my criteria , things are good so far . Now , Upon arrival to Hotel there was much construction building and road so getting there was confusing , once we pull on to the Drop off area , their parking lot was closed and being maintained, we were instructed to use the parking lot up the road and tell the attendant that we were hotel guests , well that didn’t matter at all it was still 6.50 to park , the attendant was only there til 3 , so the parking lot was ‘open air ‘ no security, no responsibility on their behalf. Next we try to get checked in … cannot til 4 , no exceptions , so we hung around the lobby , bar was not open so no food or beverage available. We check out where the pool is see the hot tub , things look alright , 4 o’clock comes we check in get settled decide to go for a swim , the pool was freezing ( not even 70 degree) and the whirlpool/ hot tub had not been working for about two weeks. YES WE UNDERSTAND things happen beyond our control , but our expectations had been crushed and would have never happened if these issues were mentioned on the Hotel Site or the Booking sites , plus I’m signed up for text and emails , but no mention of the construction, the parking, or hot tub malfunction. Just communicated to us prior to our visit . Now transportation becomes an issue because we are no longer in a designated Hotel parking area. Cabs are not readily available as you may think, the Hotel stated it offered shuttle service within a 3mile radius , turns out that there’s only ONE GUY who doesn’t come on til 1-2 O’clock in the afternoon. NOW for the GOOD STUFF. The immediate folks that we interacted with couldn’t have been nicer and more accommodating! JOHN the one shuttle driver was SUPER NICE , SO POLITE, communication was key , JOHN was WONDERFUL! He was a key part to turning our stay around to be greater than expected . Also OSCAR was head of food and beverage , he too was very accommodating offered to drive us around in between all his other duties, and Fun! A great sense of humor . Than there’s DEB the manager she was so helpful , she apologized for our inconvenience ( which wasn’t necessary) she had and employee turn up the heat in the pool since the hot tub was not working . She went above and beyond to try to make things right , and they weren’t really wrong , there was just need for better communication, in regard to the websites so that people could be informed of what was happeni

Perfect location if you are attending an event in the North Shore area! You step outside of the hotel and are right outside of the People’s Gate for PNC Park or 10 minute walk to Lombardi. We came for a show at Stage AE & were so happy about the quick walk to and from the venue. Additionally, you can quickly walk down by the river or take a stroll into downtown. Breakfast in the morning is one of the best services I have had at an RI. The man who sets up the service is a straight hustler & makes sure everything is top tier (sausage patties were delicious). Everything was fresh and hot. If you are parking in the lot, watch out for nails. There is a construction site across the street and we left the parking lot with 2 nails in our tires. (Note we stayed Nov 2023) Just want to say Julian at the front desk was so nice! Extremely knowledgeable about the area.