Hotels near UPMC Shadyside School of Nursing, Pittsburgh

I need a lost and found email address in the hotel. When I found something missing, I called the hotel several times. A lady left her email address, but after sending it twice, there has been no reply. I hope they can provide an official email address. I want to try and see if I can find it.

There are complimentary coffee on 1st Floor, and lemon tea in lobby. Breakfast can be delivered to room, which is good

The hotel itself is good, the location is in the city center, it is very convenient to walk around and eat. Parking can stop at the parking building across the road, but the hotel charges $30 a day for the night, the parking lot price is $28 overnight, but the second day when I left, I charged $12, I suggest you go directly to the parking lot. In addition, when booking, it is said that breakfast is included, but the order that is ultimately generated does not include breakfast. I hope that Trip.com can be consistent in this regard.

Overall, it was an enjoyable stay. When we got to our room we discovered the air conditioner wasn't working and we were missing a TV remote, but two employees arrived within the hour and handled both. Our space (a two room suite with a king bed) was suitable for our needs. We recently stayed in a king room in NYC and by comparison this place was practically a house. The place was clean, no noticeable stains, dirt, dust, etc. The kitchen was adequately stocked with plates, cups, and cookware, and the fridge was ice cold. I was surprised to find relatively close parking in the private lot despite being there during three Pirates' games and Anthrocon. The breakfast was decent, and the staff was friendly. My small list of nitpicks: - I wish the kitchen had a toaster and an actual coffee pot (or a Keurig) - The TVs had just a few streaming options (Netflix, Prime, and Pluto) and either I didn't know how to cast or the TVs didn't have that option. - While they did thankfully fix our A/C, it did struggle to maintain an admittedly cold setting (in its defense it was in the 90s the entire time) - Maybe it was just our fridge, but the ice machine didn't work in the freezer and we used the one ice cube tray quickly each day (because, again, over 90 out).

The hotel's American breakfast pattern is OK, because there are many people to eat, you can get the room. The front parking lot is free, and there is a coffee maker, refrigerator and microwave in the room. The room is big enough. The downside is that the air conditioner has a loud sound and the wind direction cannot be adjusted. Because it is too late to stay, I don't know if the hotel can solve this problem.

BUGS IN OUR ROOM NEXT TO OUR BED. Me and my gf got a room here to celebrate our anniversary we noticed right away the smell of room was unclean but i decided not to complain BIG MISTAKE we found two bugs in the room one that my gf described as a “ long black bug” that she found in the bathroom that scurried away under the carpet but I found a dead roach less than a foot from our bed and called the front desk immediately and said they would move us to another room so we had to move all our stuff in the middle of the night and they still refused to give us a refund then kept calling us the next day to get out of the room if you’re looking for a deal on a hotel in Pittsburg we some much nicer looking hotels on our way there that I’m sure are worth the upgrade

Stayed for the second time and loved home2. I have lived in Cranberry Town before. There are facilities for family suites, bringing back meals from Chinese restaurants in town, refrigerators, microwave ovens, and utensils, very convenient. Also close to Jiahui Supermarket. Breakfast is standard American and it's better than clean.

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene

I made the reservation through *********** in July 2023 for August 5th to see P!nk in concert that evening. When we got there to check in, my reservation was not showing up in their system. I called *********** customer support and explained the problem ( while doing this, the GM of this location was also working behind the scenes to figure out what happened). They informed me they would need to call the location but prior to them calling I let Hilton’s GM know they were on the phone hoping this would make the process quicker (keep in mind we really needed to get access to our room so we can get ready for the concert that evening). The *********** customer support basically told the Hilton GM that I would need to pay for another room and wait to get refunded for the previous reservation that *********** failed to send to Hilton Garden Inn. I’m truly grateful that your GM went above and beyond to solve the reservation problem without charging me again. While he had to book me at the Moon Township location, he upgraded my room reservation and made sure I knew that I wouldn’t be responsible for this charge. GM’s and employees at both locations were exceptional and very understanding of the fact that I was operating under time constraints so I could get the the P!nk concert on time. If I’m ever in this area again, I will definitely stay at either locations and will definitely book it directly with the hotels and not a 3rd party site.

Booked this hotel to come visit my boyfriend working in town. Was hard to figure out where to go in but other than that everything was great! Location is right by everything! If he comes back for work I’ll definitely be staying again!