Name: Residence Inn Dallas Plano/Legacy
Address: 5001 Whitestone Ln, Plano, Texas, 75024, 5001 Whitestone Ln, Overseas, United States
Rating: 4.3

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Residence Inn Dallas Plano/Legacy Reviews

Residence Inn

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Reviews with photos/video

Booked 2 bed room suites, was told overbooked and given 2 separate studio at check-in. It just doesn’t work with 2 kids.

Nice hotel. Staff were friendly. The surroundings looked a bit old but inside is very nice.

酒店早餐不錯，房間設施齊全，旁邊加油站的便利店也很方便

The hotel has a good breakfast, complete room facilities, and the convenience store next to the gas station is also very convenient

房間很大，有冰箱、電磁爐、微波爐、各種歺具等，方便客人自己做飯；早歺也很豐富，牛奶、咖啡、各種糕點不論，最喜歡肉餅和水果。性價比高！

The room is large and equipped with a refrigerator, induction cooker, microwave, and various kitchen utensils, etc., so that guests can cook by themselves. The breakfast is also rich, including milk, coffee, and various pastries. Meatloaf and fruit are my favorites. Great value for money!

非常好 很舒適 非常適合商務人士

Very good and comfortable, very suitable for business people

24-hour front desk

Swimming Pools

Wi-Fi

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

All Room Types

Queen Studio with Sofa Bed

The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice.   The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table!  The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one.   After inspecting the room and bed, they were everywhere!  We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out!  While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf.  She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account.   I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.”  Ok, so I asked for a call, left, and never heard from management at the time of this review.   I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th!  I asked again for management to call, and no response.  I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel!  She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property!  They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process.   Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.

My husband and I live in the local area and stayed here 10 nights while we were having a remodeling project done on our house. We really enjoyed our stay. The one-bedroom suite was enough space for us and for him to do remote work.  Housekeeping service comes in every 3 days and changes bedsheets, vacuums, empties trash, restocks itrms. But if you need items in between those cleanings, the front desk will provide.  Breakfast is available every morning, and there is a nice selection - eggs, potatoes, oatmeal, cereal, yogurt, sausage, bagels, etc.  There was a swimming pool, which was clean and maintained and laundry facilities on the 2nd floor.  I would certainly stay here again if a need arises.

This hotel is the second time to stay, the location is very good! Going to Plano's restaurant is very close! Health and attitude are good. The price is not bad, that is, the first time I went to not charge the parking fee, but the second time I went to collect the parking fee of 10 dollars!

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Discover 78 reviews of Residence Inn Dallas Plano/Legacy, rated 4.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Residence Inn Dallas Plano/Legacy Reviews: 78 Verified Reviews Latest 2024 | Trip.com

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Residence Inn Dallas Plano/Legacy Reviews

Residence Inn Dallas Plano/Legacy

Residence Inn Dallas Plano/Legacy Guest Reviews