TownePlace Suites Dallas Plano/Richardson

Family of 3 stayed 2 nights for basketball tournament in Plano. Hotel was nice and clean. Staff was friendly. Not far from restaurants. 2 queen room was very spacious. Complimentary breakfast was decent, eggs were a little too runny. Very small pool but empty most of the time so when my son went for a swim he had it all to himself. After I checked out I realized I left a pair of tennies and cap in my room. Called the hotel and they were able to retrieve my items with no hassle. I would stay here again if in the area.

Check-in was easy, with access to multiple freeways. The desk staff -- afternoon, night and morning -- were uniformly cheerful and welcoming. My room was on the 4th floor (a Bonvoy perk?) and even though it backed up to the elevators, there was no noise. Was suprised by the large refrigerator -- that and the microwave would certainly be handy for a longer stay. Breakfast was typical, but handy.

I was in town visiting my mother as I am in the process of moving and we picked this location because it was newer, had good reviews, and had a kitchen making for an extended stay more enjoyable. My mother has mobility issues and we requested a mobility room for my mother when she was staying with me to have ease moving around. Upon check-in, I confirmed it was a mobility-accessible room and was told, "I see your request for a mobility-accessible room, it says you were assigned one, but if it is not, please let me know" Shouldn't employees know room types and their rate codes in order to assist guests with special needs? The answer should be yes but that isn't always the case. The room was on the 1st floor, also requested, but the room was clearly not mobility-accessible (please see pictures) My elite status with Marriott requires a remedy for not having my GUARANTEED ROOM TYPE. But I did not want to create any issues while staying at the hotel. My mother was kind enough to make the room type work, again not wanting to make issues. But it should be pointed out that key brand standards were missed. Overall, the hotel is great!!! Very well maintained and comfortable, except the requested room type was NOT accommodated.

Initial impression: Front desk guy in evening could have been a little friendlier and more welcoming. Received 2 waters at checkin. Mobile key is available but you still need to check in at arrival. They will check ID and credit card and you still need to get the key cards to power lights in room. Loud PTAC (HVAC unit) that you can not turn off; the fan always running even if you try to turn the unit off. At least the fan sound drowned out road noise but fan kept waking me up all night. Bed was comfortable with pillow options on bed. Nice kitchenette but no dining table in king room; you have to use the pullout desk or the side table at the sofa for meals. The pool was closed and is much smaller than it looks in the photo. It is also directly along the parking lot on the front of the building next to the main entrance. Wanted to also use the separate outdoor seating area to relax and enjoy the warm day except it is directly next to the the primary front entrance to the hotel as well. Not a great place to relax and unwind especially next to a busy road. Breakfast was prepackaged items like what you would pick up at a gas station (hostess donuts, packaged pastries, etc.), instant oatmeal packets, cold cereal cups, rubbery egg like thing, precook sausage. I travel to Dallas often. There are a lot of options in this area and likely will not be returning.

This hotel is a great value with a large room with great kitchenette, comfortable beds & chairs. Our only negative was the enormous amount of stains on the carpet. The room was very clean a good smelling otherwise. The breakfast was very adequate.

This property was very clean and the staff was friendly and helpful.

I have stayed in plenty of Richardson/Plano hotels but never this one, so I didn’t expect too much seeing that it was rated a 2.5. However, after my experience, I believe it deserves more than that. Check in was quick and easy. I enjoyed the kitchen and big fridge a little too much. The room itself felt home-y and overall, the staff were friendly and accommodated to us whenever we were out of things or needed trash to be thrown out. The only things are that I wished we had a tub and the pillows were fluffier or that there were more on the bed. But I would definitely stay here again, without a doubt! This place did not disappoint.

Comfortable accommodation and welcoming staff