Guest User
August 21, 2024
If you value your safety, do not book this hotel! Me and my friend (2 young girls) booked this hotel through EasyJet - which was advised as a 4 star. We were given room 207, which was a studio with a pool view which we paid for. However 3 days into the holiday, we returned from a day trip to find our room had no electricity. Upon speaking to reception, we were told this required an external company to fix the issue and they did not know when this would be fixed. We were moved to a room which was an “annex” - without a pool view. The lady at the desk, who I appreciate can only do so much, was very dismissive and could not understand our concerns that we had paid extra for a pool view but not been given this. It was only when we pointed this out, she offered us complimentary breakfast. I cannot even eat this as I cannot eat Gluten so this is not suitable for my dietary requirements hence why we did not book breakfast. We then had to move all of our belongings to this new room, which has no lift facility and our bags were super heavy. I also have a problem with my back so this was extremely concerning for me. The hotel was absolutely filthy - stains in the bathroom etc, no air con, just a mediocre fan which doesn’t work well. We also had a note on the balcony door saying to use a wooden rod to ensure the door would lock. This is not safe and causing us serious distress! We asked to speak to a manager at the sister hotel - Coral Suites and Spa - who was “busy” and could only speak to us tomorrow. Again, very dismissive and horrific customer service.