Best Hotels near 5th Avenue Nail Bar, Playa Del Carmen

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

There are convenient gas stations and parking spaces near the location. The room is very large, very quiet and tidy. But I have a white down jacket in the room. I don't have any contact with me at present. If the store picks it up, please contact me. Thank you ****************.

Amazing Exceptional location, the staff is very pleasant and smiling. The meals are of remarkable quality!

The hotel is close to the seaside, online booking is much cheaper, there are about 10 free parking spaces, the health is good, the rooms are relatively large, the decoration is a bit old, the bathroom is not very good, there is a swimming pool, other facilities are not seen There are supermarkets and restaurants in the surrounding area. It is very convenient to eat and buy things. There are many bars and souvenir shops on the beach.

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

We have been travelling since 1996 several times a year and stay in condos/apartments and have never experienced a situation like this or a host who is manipulative and deceitful.      We initially booked for 3 months but left the unit after one month (only because the full month was paid in advance). The unit we received was not what was promised.  We were mislead and decieved. I specifically asked for a ONE BEDROOM, not a studio.  I wake up early and my take afternoon naps, my husband does not. I was promised a fully equipped kitchen;  it was not fully equipped; it has one pot, one frying pan, barely any cooking utensils etc.; no oven…  I had to spend $400 on a toaster oven, cooking utensils, strainer, dish towels, small pot etc.  I was promised a Sofa in the small living area. We had one very uncomfortable chair. I asked for a sofa on 3 seperate occasions.  When we moved out at the end of the month, there still was no sofa. I was promised an outdoor grill; David finally put one in the roof top terrace two weeks after we moved in.  However, it is an old used one, that has no handle and no utensils to use to open it or cook with, no oven mittens, nada.  Completely useless.   We were told there is no construction.  There is a building under construction directly across the street, not really a big deal for us but thought I would share. I brought these concerns up with David.  A couple of days later, when we discussed them again with David, his response was “I wish you could just be”.  In addition, to the above, The shower is cold and has zero water pressure that I couldn't even get sand off me without scrubbing; The fridge is broken, it froze my fruits and vegetables; My husband had to kill a massive cockroach right on the kitchen counter, GROSS!!! We are not complainers, far from.  In fact this is the first negative review I've ever felt the need to write. I hate to be in this situation.  In fact, we wouldn’t complain and just bite the bullet if we were only staying a week.  The apartment simply isn’t suitable for long term rentals.  And I really don't appreciate being deceived. When we discussed the situation with the host  David, we told him that we wanted to stay the full month and would be leaving on February 3rd.  David asked if it was possible for us to leave on February 1st to allow him the opportunity to “rent it for the full month of February”.  We agreed to help him out.   David specifically said that we wouldn’t be charged any further amount and that in fact, we would likely receive a small refund.   Then he altered our reservation from monthly to daily, and wanted to charge us another $700! The nerve and more deceiving.     We refused to pay!  I NEVER would have booked this unit for 3 months, had David been honest before booking.  I am appalled by the entire circumstance and really wish that people could be honest! 

I’m not sure why the low review on this hotel. I actually slept better here as compared to the resort I’m at Grand Riviera Princess. I took my parents here for a night to shop at their popular 5th St (which is so freaking expensive- more expensive than the resort merchandise). I booked online and the system suggested the Master Suite since there’s 3 of us. To my surprise…. MASTER SUITE is literally 3 rooms!!!! I actually went downstairs to ask if they made a mistake. I only paid a total of $103!!!!! They gave us Room 210 - which includes 211 and 212!!!!? 210- 2 queen beds 211 - sofa bed with dining table (think of it like a living room) 212- 2 queen beds It was so clean and the bed sheets, pillows and blankets are all oh so comfortable. Since we only stayed for a night- I couldn’t comment on other amenities except it’s the best sleep I’ve ever had since landing in Mexico.

My husband and I haven’t gotten away in a few years and for the first time back out of the country I have to say the palm was a great experience . The front desk were very kind, Sandra Lopez gave us food spots and other fun actitives . We spoke about the culture and just a bunch of other stuff if I had to choose to visit again off the strength of her, I’d def pick the palm again . Our bartenders godofredo the security voile and moises, conie, emanual, when I tell you the whole team were just a great add in to playa del Carmen . I can’t wait to visit again and have the best hospitality in the area ! I hope to see them all again soon ! Thanks for a great time

My friend gave me the famous Xcaret Water Park. The hotel prices on Christmas are ridiculously expensive, especially the hotels under Xcaret. So this time, apart from staying in this Xcaret Mexico (hereinafter referred to as X), the other one is not very popular with Chinese tourists. Many Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half of that of Hotel X (of course, Hotel X includes tickets to the amusement park, whether it is worth it or not). I recommend Q more than X, which is more popular with Chinese people, has better hardware facilities, and better scenery. environment: Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and hardware. The beach is very distinctive, it feels like an Avatar floating mountain. Most of the beach is reef, a short stretch of sand, and the water quality is super good. X is the garden and Q is the jungle. Catering Services: If I only stayed at the X hotel, I might think it was fine, but unfortunately I stayed at the Q hotel. In contrast, Q Hotel has a feeling of being at home, the waiters are more happy and easy-going, the drinks are open for drinking, the buffet is fresh and varied, and there is basically no need to wait for a table. You can eat big lobster and oysters on Christmas Day, without being stingy at all. In contrast, the waiters at Hotel X are all business-like, and they have to wait for a table when there are not many people at the buffet. It looks like a big place, but there are few tricks to eat and drink. I also made an appointment for a Xin Gao Japanese meal. Don't expect too much. My daughter ordered an appetizer of rice, and what was served was a bowl of white rice! I ordered sashimi without wasabi, the waiter said sorry, there is no wasabi today, I will soak ginger slices for you instead of wasabi Activity: It is very convenient to go to the park under Xcaret, every 20 minutes. The hotel has a free drop-off service, you need to make an appointment one day in advance