Hotels near Cenote urbano, Playa del Carmen

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

I would like to thank all entertainment team - Deborah, Aaron, Roberto, Ulises, Zander and David - for making our stay so special and active all throughout. Thank you Deborah for the bracelets you made, Roberto - for always lifting up our moods and being the first one to remember our names, Aaron - for always finding some time to catch up and amazing aqua aerobics, David and Ulises - for such a great time during aqua dance, and Zander - for the time spent playing volleyball. Miss you all!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

Hotel is in prime and walkable distance to Cozumel ferry. Room walls are very thin that you can hear someone walking outside other than that it’s good experience. Breakfast is tied up with hotel next door. It’s limited menu not buffet. They’ll prepare your food “only” when you’re there if you’re in rush plan accordingly.

The appearance of the hotel is okay, the breakfast is OK, but I don't think it's a four-star hotel, it's almost a three-star hotel. And it's super humid, even the paper towels in the bathroom are wet, it just feels wet to the touch. The whole room smelled of damp, which was very uncomfortable. The service is good, the sink was blocked, and someone came to fix it within ten minutes of calling.

I stayed there 2 nights 21Jan 22 Jan..that s it 2 nights was really nice ..great price .but bottom floor near desk bad idea people talk loud .very early so plan on getting up early ..only draw back but now I know stay up too back.

Everything was very good, the facilities are a bit old but of a good size, suggestions would be to add a hair dryer in the rooms and to change the towels since during our stay our towels were not changed even once.

We were thoroughly impressed with the chef’s care and attention during our stay. Managing dietary restrictions can be tricky, but Chef Rubicel and Chef Vidal went above and beyond, preparing delicious meals tailored to our needs and sending them straight to our room for added comfort. The kindness made a lasting impression, and we’re grateful for such exceptional service. If you have special dietary needs, this hotel will not disappoint!

Mostly highs with just a couple small lows (would give it a 4.5 if that was an option) 1) The resort is pretty small and super chill. You're not going to find a bunch of music playing or foam parties - if that's what you're after I wouldn't go here (that's not what I was after so I was very pleased). 2) If you're booking straight through Marriott try to swing the all-inclusive package before hand, I wouldn't pay the $95 per person per day when you get there but if you check back often on Marriott you can snag if for pretty cheap depending on when you go, we got it for $30 per person per day on a deal and it was DEFINITELY worth that. 3) Since it's an all-inclusive OPTIONAL resort you don't need to just walk around with dollars bills for every single time you get a drink or anything else, just tip at the end on a room charge like you would anywhere else. I really enjoyed this after having been to a couple AIs where the staff expected a tip every single time they did anything. 4) Speaking of staff - Alex, who was working the beach service and the snack bar, was FANTASTIC. By the second day he knew what we were going to get to drink and was super speedy in getting the drinks and food and he was very personable. Even outside of Alex the entirety of the staff was also nice, everyone was smiling and seemed to really enjoy their jobs which makes everything so much more enjoyable. 5) The only real negative thing I could mention is the food options can get a little limited if you're going to spend a while there. There are only 2 main dinner restaurants and they alternate back and forth (but you can do room service, if you do swing for the AI I'd recommend this for sure as they only charge $3 for the delivery!) so after day 3 or 4 you'll probably get a little burnt out on the same food but we didn't stay longer than that and since our entire point for the trip was rest and relaxation we didn't bother leaving the property but there is a pretty highly rated place right across the street if you wanted some variety. It was definitely a nice and relaxing stay and exactly what we were looking for so if you're looking for a nice chill place to spend 3-5 days I'd highly recommend it. Oh, also, they have a fan over the bed and it WORKS so if you get tired of being hot in hotel rooms you will love this place because boy does that fan make a HUGE different.