Hotels near Decogallery, The Mexican Touch, Playa del Carmen

I stayed there 2 nights 21Jan 22 Jan..that s it 2 nights was really nice ..great price .but bottom floor near desk bad idea people talk loud .very early so plan on getting up early ..only draw back but now I know stay up too back.

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

I would like to thank all entertainment team - Deborah, Aaron, Roberto, Ulises, Zander and David - for making our stay so special and active all throughout. Thank you Deborah for the bracelets you made, Roberto - for always lifting up our moods and being the first one to remember our names, Aaron - for always finding some time to catch up and amazing aqua aerobics, David and Ulises - for such a great time during aqua dance, and Zander - for the time spent playing volleyball. Miss you all!

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.

I’m not sure why the low review on this hotel. I actually slept better here as compared to the resort I’m at Grand Riviera Princess. I took my parents here for a night to shop at their popular 5th St (which is so freaking expensive- more expensive than the resort merchandise). I booked online and the system suggested the Master Suite since there’s 3 of us. To my surprise…. MASTER SUITE is literally 3 rooms!!!! I actually went downstairs to ask if they made a mistake. I only paid a total of $103!!!!! They gave us Room 210 - which includes 211 and 212!!!!? 210- 2 queen beds 211 - sofa bed with dining table (think of it like a living room) 212- 2 queen beds It was so clean and the bed sheets, pillows and blankets are all oh so comfortable. Since we only stayed for a night- I couldn’t comment on other amenities except it’s the best sleep I’ve ever had since landing in Mexico.

We were thoroughly impressed with the chef’s care and attention during our stay. Managing dietary restrictions can be tricky, but Chef Rubicel and Chef Vidal went above and beyond, preparing delicious meals tailored to our needs and sending them straight to our room for added comfort. The kindness made a lasting impression, and we’re grateful for such exceptional service. If you have special dietary needs, this hotel will not disappoint!

Mostly highs with just a couple small lows (would give it a 4.5 if that was an option) 1) The resort is pretty small and super chill. You're not going to find a bunch of music playing or foam parties - if that's what you're after I wouldn't go here (that's not what I was after so I was very pleased). 2) If you're booking straight through Marriott try to swing the all-inclusive package before hand, I wouldn't pay the $95 per person per day when you get there but if you check back often on Marriott you can snag if for pretty cheap depending on when you go, we got it for $30 per person per day on a deal and it was DEFINITELY worth that. 3) Since it's an all-inclusive OPTIONAL resort you don't need to just walk around with dollars bills for every single time you get a drink or anything else, just tip at the end on a room charge like you would anywhere else. I really enjoyed this after having been to a couple AIs where the staff expected a tip every single time they did anything. 4) Speaking of staff - Alex, who was working the beach service and the snack bar, was FANTASTIC. By the second day he knew what we were going to get to drink and was super speedy in getting the drinks and food and he was very personable. Even outside of Alex the entirety of the staff was also nice, everyone was smiling and seemed to really enjoy their jobs which makes everything so much more enjoyable. 5) The only real negative thing I could mention is the food options can get a little limited if you're going to spend a while there. There are only 2 main dinner restaurants and they alternate back and forth (but you can do room service, if you do swing for the AI I'd recommend this for sure as they only charge $3 for the delivery!) so after day 3 or 4 you'll probably get a little burnt out on the same food but we didn't stay longer than that and since our entire point for the trip was rest and relaxation we didn't bother leaving the property but there is a pretty highly rated place right across the street if you wanted some variety. It was definitely a nice and relaxing stay and exactly what we were looking for so if you're looking for a nice chill place to spend 3-5 days I'd highly recommend it. Oh, also, they have a fan over the bed and it WORKS so if you get tired of being hot in hotel rooms you will love this place because boy does that fan make a HUGE different.