Rosewood Mayakoba

Had heard and read amazing things. Other friends had experiences close to ours but seemed like a fluke, but it is definitely not... Proceed with caution as this is not your typical Rosewood experience..... Food is amazing and rooms are nice yet, but that's avialable in many places. We come for the Rosewood Experience...this property is not. The guest service's ability to accurately coordinate family activities is incompetent, likely due to either poor processes or inadequate staffing as people are nice---- except the shocking time they accused us of canceling an activity (so we were told it wasn't available) when the texts say otherwise). We have numerous examples of trying to plan pre arrival and during where requests not followed up on or even worse confirmations received for other families while ours were ignored. Also, our planned scuba trip (though the hotel) was cancelled due to the instructor not showing up for the scheduled dive-- after we waited for almost an hour past checkin time to learn about it. The staff (and presumably management) is aware of such problems but have done nothing to rectify Additionally, the wild raccoons and other larger animals are aggressive around smaller children and the hotel not caution us about it, and does nothing to help mitigate. Not a typical Rosewood level experience. Rosewood should de-Flag this property as it brings down the overall brand. Be wary of management responses that simply "apologize" in the comments ...this is a deep rooted organizational issue.

Best of the Best If you’re staying at any resort in Cancun and you’re not staying at the Rosewood Mayakoba then you’re not experiencing the best of the best. Hands-down the nicest resort in Cancun and one of the nicest properties in the world. InCredible service incredible staff and Justin overall incredible experience.

Amazing! Amazing service! Such attention to detail.

The level of service here sets a new standard. Every staff member seemed to take personal pride in ensuring our comfort. The property's attention to detail extends beyond the usual amenities - it's in the carefully curated artwork, the thoughtful layout of rooms, and the way public spaces invite both socializing and solitude. The morning coffee service was particularly impressive, setting the perfect tone for each day.

This place understands that luxury isn't just about fancy furnishings - it's about creating moments. The staff moved with graceful efficiency, the common areas were always immaculate yet welcoming, and the little touches (like the evening tea service) made everything feel special. The rooms were havens of tranquility with views that took our breath away.