View our top-rated 4 Stars hotels in Playa del Carmen for your utmost comfort and convenience

Latest Hotels Reviews for Playa del Carmen

Get inspiration from real travellers to find your ideal stay
El Beso Adults Only at Ocean Riviera Paradise All Inclusive
3.8/5101 Reviews
From start to finish, the experience at Ocean Riviera Paradise El Beso was simply outstanding. The resort itself is beautiful, with immaculately maintained grounds. But what really stood out to me was the exceptional service provided by the employees, particularly Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco!! As mentioned, the employees at Ocean Riviera Paradise El Beso that truly make the resort stand out and made our time there absolutely AMAZING are Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco! Here are some more positives about their exceptional service: * They are incredibly knowledgeable about the resort and the surrounding area. They were always happy to provide recommendations for activities, restaurants, and local attractions, and they seemed genuinely invested in ensuring that we had a wonderful time! * They were dedicated to providing exceptional service and ensuring that we felt valued and appreciated. They clearly take pride in their work and went out of their way to make sure that every guest had a personalized and memorable experience. * They are warm, friendly, and approachable. They are always available to answer questions or offer assistance, but never intrusive or pushy. * They are professional, and they take their jobs very seriously. They are punctual, reliable, and always strived to exceed guest expectations. Overall, these employees at Ocean Riviera Paradise El Beso are truly exceptional. Their dedication to providing outstanding service and ensuring that guests have a wonderful time is evident in everything they do. I can't speak highly enough of them and their commitment to making the resort a truly special place. Please do ensure this feedback is shared with them all. THANK YOU FOR THE AWESOME TIME GUYS!!! You made the trip super awesome and we are super grateful to have met you all. - Adrian (NYC)
Iberostar Waves Quetzal
4.1/5101 Reviews
This time I stayed in two five-star all-inclusive hotels in Cancun, and the other one was the famous Hotel Xcaret Mexico ( hereinafter referred to as X). Compared with the hardware facilities and scenery of X, I recommend this Chinese tourist who is not familiar with Q. ) We went for Christmas, Q Hotels are less than half the price of X Hotels (of course X Hotels include amusement park tickets, not worth the price), not far from Xcaret Water Park. Environment: Q is a very special hotel, like living in the Amazon jungle in harmony with animals, peacocks leisurely walk next to the room, on the side of the road, luck will fly to the balcony railing of the room for you to observe up close; People with a heart can also see howler monkeys, giant turtles, lizards... People who are afraid of animals don't have to worry about being suddenly frightened, except that birds are basically surrounded in fixed areas. Landscape: The largest cafeteria in Q is next to a sinking garden, and one or two people choose a location close to the railings to eat. X is the garden and Q is the jungle. Food & beverage services: Q Hotel has a feeling of being at home, the waiter is more happy and easy-going, the wine is open to drink, the buffet is fresh and there are many, basically no waiting, usually not seafood (it is said to protect the sea), Christmas day big lobster, oysters eat, not stingy at all. In contrast, the waiters at the X Hotel are all feeling of taking money and money for people to eliminate disasters. There are not many people in the buffet and they have to wait. Looking at the place, there are actually few ways to eat and drink. Activities: The beach is an open beach and does not smell the fishy smell of other hotel reviews. For me, if there is a sea, the swimming pool is superfluous, but there are often atmosphere activities organized by the hotel in the swimming pool and the beach, and there are unlimited cocktails. There are parachutes and motorboats for various charges. It is recommended to sign up for snorkeling at the hotel when the weather is clear (around fifty knives), I saw turtles and lizards.
The Carmen Hotel - Ocean Front
4.1/5104 Reviews
This AWESOME hotel is so much better than 4 stars! The love of my life and I were greeted by the most wonderful check in host! Her name is Lupita! She was so sweet and kind and made checkin the most pleasant ever! Words alone cannot even describe our room! EVERYTHING was PERFECT! We were looking for a beachfront property with also a nice pool and the rooftop pool and restaurant here also deserves 6 stars! If you are a couple you are wasting your time by staying anywhere else but here in Playa Del Carmen!
Anah Suites by Sunest
3.9/566 Reviews
I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.
Hotel the Palm
3.9/5103 Reviews
Where do I start! I booked this hotel based on the good reviews! On arrival at the hotel I was told check in want until 3, and the room wasn’t ready. I had no issues with this as per the check in details. I was told to place my luggage in an insecure room and I wandered up to the pool area, which seemed lovely on first impressions. I wandered out of the hotel and grabbed some lunch to return at the check in time. On returning to the hotel, there were three guests together clearly having check in issues and were refused a key card each. We checked in and was given a key card for room 010 with no explanation, the member of staff could not speak any English and the security guard pointed in the direction. I had booked a suite. This was the best accommodation on offer. What I was greeted with was vastly different. It was dark, smelt musty, the bedroom was on an internal corridor with no natural light, the terrace overlooked reception and you could hear everything. The bed linen was stained and covered in hairs with the audacity of a note saying charges would be incurred for any stains. We immediately complained and the receptionist was clueless and unable to help and couldn’t understand us. A member of staff from the tour table assisted and we were informed that there were no alternatives until tomorrow. Although we weren’t convinced by this. We didn’t unpack and went to the pool area and after having to request pool towels which were old and stained we ventured up. The pool area wasn’t busy and beds available, although the beds were old and d falling apart and only 8 in total. You had to arrange your own umbrellas which were a mish mash and some broken. Sophia at the pool was lovely and obliged during happy hour. We were informed that the hotel had recently been taken over and the pool bar had separate owners. The next day we attended reception at the requested time and we asked to views before moving, this caused some issues and they agreed. The room was 101 and was much better in comparison, although basic furniture and the bathroom was dirty but the linen was cleaner and the bed wasn’t broken like in the first room. The standard of cleaning was poor and staff would often have small children in the bottom of the cleaning trolleys whilst working. The pool towels were never changed and it was hit and Miss whether you got enough towels in the bathroom, along with toilet roll and without telephones in the room you had to visit reception. There was no hairdryer and water only given on first day.we did laugh when a note was next to say we owned mo way for stained items. I was ready for an argument on check out but it never happened and no money was requested. The hotel is in a good location for 5tb Avenue and has the potential to be so much better
Acanto Playa del Carmen, Trademark Collection by Wyndham
4.3/589 Reviews
Our stay in Playa Del Carmen was excellent all because of Acanto! This gem of a hotel is beautiful, well kept, and has spacious rooms that are very comfortable. The best part is the location! Right in the heart of town but somehow still quiet at night. Restaurants, shopping, and the beach all within a short walking distance. Definitely stay here for your trip to Playa!

Frequently Asked Questions

Hotel Information for Travelers

Highest Price£2,480
Lowest Price£44
Number of Reviews3,709
Number of Hotels306
Average Price (Weekdays)£227
Average Price (Weekends)£245