Best Hotels near Turismo Channel, Playa Del Carmen

Our stay in Playa Del Carmen was excellent all because of Acanto! This gem of a hotel is beautiful, well kept, and has spacious rooms that are very comfortable. The best part is the location! Right in the heart of town but somehow still quiet at night. Restaurants, shopping, and the beach all within a short walking distance. Definitely stay here for your trip to Playa!

The hotel is close to the seaside, online booking is much cheaper, there are about 10 free parking spaces, the health is good, the rooms are relatively large, the decoration is a bit old, the bathroom is not very good, there is a swimming pool, other facilities are not seen There are supermarkets and restaurants in the surrounding area. It is very convenient to eat and buy things. There are many bars and souvenir shops on the beach.

highly recommend this place.. right in the heart of playa.. and the stuff give you the best welcome .. sweet and give you awesomei nformation about the rivira maya, bit of a shame i didnt get to feel the vibes as they going to open the bar starting next week and ill be in blizz good luck youll have fun here

Well rooms, cleaning and services

It was OK, but not great. The shower half worked (just a dribble from the main head but the hand-held bit did work), the wifi pretty much only worked on the balcony and was still really slow at times, the ATM in the lobby didn't work when I wanted it (but did seem to be working a couple of days later). Staff could have been a bit more helpful to be honest - I had to go down and ask twice for towels after we'd checked in. It seems there's no restaurant on-site any more, you have to go across the street to a cafe for breakfast but that was fine (once we'd asked, might be better to tell guests that at check-in) and was variations on eggs, toast and coffee. As others have said, there's a bar across the (other) street that does play music but we didn't find it that disturbing in our room, only just audible over the aircon fan. Our travel agents booked us here as they couldn't find a room in a resort. I was very happy with the location: short walk to town but far enough from most of the noise. I can't understand why it was more expensive than an all-inclusive resort though, maybe location, maybe late booking / availability?

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

We enjoyed our one night stay in Playa del Carmen and we were glad to have chosen this place. Our room was spacious, very clean and had modern furnishings. We booked our room to include a free breakfast (from the healthy cafe/shop next door) but it wasn't worth what we paid; small cup of coffee, 2 pieces of toast and a few small pieces of fruit. However, the hotel has an excellent location - close to the beach, shopping, restaurants and night life. As well, the hot tub on the balcony was amazing and we will definitely come back and book with Soho Playa Hotel again!....minus the free ”breakfast.”

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

Amazing Exceptional location, the staff is very pleasant and smiling. The meals are of remarkable quality!