Guest User
May 1, 2024
We stayed at this hotel on April 26, the first day of our visit to Montenegro, and we are staying at this hotel on May 1-2. We are experiencing more problems than we experienced in our first stay. During our first stay, they forgot to put an extra bed in the room for our children, and when we entered the room, there was a sign on the shower glass saying "the shower is defective, do not use it". When they came to the room and looked at it, they said that they had just seen such a writing on the window. Like a joke. When we came to the hotel today; They gave us another room on the first floor we stayed in, and when we entered this room, the same situation happened again. It said, 'The shower is faulty, please do not use it.' At the hotel where we came as 4 people, they put an extra bed in the room. When we came to the reception and asked why there was a bed missing; They said that a football team was staying at the hotel and all the extra beds were in other rooms and the hotel was completely full and they could not give an extra bed. Where will our second child stay? The young man who spoke to us at the reception behaves disrespectfully and arrogantly, and talks to you while chewing gum. The really funny thing is this: The same person said that 'a Belgian family had previously stayed at the hotel and they had written off the showers as a solution because they broke the shower glass.' However, he said the showers were working but unfortunately the showers were not working. Let's explain which of the mistakes... After these processes, when I talked to the hotel manager on the phone, they said that they would give a second room for my children. It's surprising that they give us a surprise room in the hotel which is fully booked. The manager stated that the showers in the rooms were faulty and that there were other malfunctions. You are a 4-star hotel and you cannot be so amateur that you cannot fix the malfunctions. The problems in the hotel have not been fixed until 5 days have passed since our first stay. The shower is broken again. There is no person at the hotel to carry your luggage, you carry your luggage yourself as there is no elevator, the minibar is empty, the rooms are not clean. There are dirty water stains on the carpets at the entrance of the bathroom. Hotel rooms are very old and worn out. I can only say that the location is good. It's definitely a hotel I won't recommend.
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