Hotels near SMP jeep safari MINNERIYA, Polonnaruwa

This is the worst place I have ever been to. We stayed at Trinco for 2 nights and traveled to Polonnaruwa and had to stay in Polonnaruwa because we got a bit late. This is the only place that we could find last minute. The pictures look very nice for the price, so we made a reservation. We got the VIP room because that is the only one left. The room was terrible. The bathroom stank when we first enter. The toilet paper roll was green in color with fungus. Also, there was a frog in the bathroom. We complained and they cleaned it again. But they clearly didn't know how to clean a bathroom properly. We actually thought of finding another place but we stayed here as it was very late. We couldn't stay inside as the room was not clean so we spent some time outside the room. That's when this terrible incident happened. There was a big family of about 10 people with kids. They also had complained about the cleanliness of the rooms. (Obviously) Suddenly a person in black came (sounded like the owner and looked like a drunk politician) and started a fight with the family about complaining about the room. The fight went for about half an hour and he asked the family to leave. The family left as soon as possible. This is such a terrible place. Don't go unless you need this kind of drama.

The hotel is located next to a rice field, and it is very leisurely to eat breakfast just facing the pastoral scenery. The room decoration and facilities are relatively simple, but with ironing board and iron, the basic functions are available. There are fewer surrounding facilities and it is inconvenient to buy things. If it is a family trip, it may need a more convenient place to live.

After visiting the ancient city, I checked in to the hotel. It is very close to the scenic area, and it is only a 10-minute walk. 570 / night, outdated facilities, rooms are relatively tide, the price difference between the previous night and the Candara Heritage Hotel is only one hundred, but it can not be compared, the cost performance is extremely low, it is not recommended to stay at all. The hotel is built next to a lake. This lake is said to be the largest lake in Sri Lanka. Before booking, I saw some wild elephants drinking water in the morning near the hotel lake, so I booked it without hesitation. I had imagined sitting on the balcony overlooking the lake and eating the noodles of the motherland, but I opened the balcony door and found that I could not see the lake at all, and was covered by the canopy. I ran to the lake in the evening to wait for the elephant to drink water. , The elephant did not come.

This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

The room and bathroom were very clean and comfortable. There was a nice backyard as well. The hotel was beautiful, with a really good view to the Lion Rock. The swimming pool was cool. The food was tasty and with a great variaty (with western and local options). There was live music every night. The staff was super friendly and helpful.

The hotel is good in all aspects, the service is very good, breakfast and dinner are very good!

Hotel was beautiful and clean ,staff was polite ,manager was so good man and helpful person ,location was in a beautiful village ,full of green nature and lake ,there was quite and relax place ,I like it and have a relaxing in that place ,you could heard voice of nature there ,voice of birds,pechock and see firefly I enjoy in there ,specially I have feel fafety as a solo girl traveller and it was important for me