279janeu
October 1, 2023
Stayed here as a family of 7, 3 adults and 4 kids middle to end of September, arrived late at night to be greeted by a lovely lady on reception who checked us in me gave us all a pre packed lunch which was a nice surprise as we weren’t expecting anything, it contained rock hard sandwich with ham which looked like it had gone off the week before and a hard croissant, bottle of water and an apple, lovely offer but the water and apple was appreciated by all. Rooms are lovely and clean and very modern! Unfortunately there is little to no space for storage which meant the 4 of us were living out of our suitcases all week and no where to store them so felt like they were kinda in the way! The pools were by far the best thing about the place, we spent 5 out of 7 days in and out the pool the kids loved it, but cold when you first get in but you soon warm up with the warm weather All inclusive drinks were okay, abit hit and miss with the cocktails and the wine because end of season literally giving us whatever they had left! Now to the food! Oh my wow! I could have gone to prison and been fed better, on a morning breakfast had an omelette station, when she was there, a few times we asked and they just said no not today, once they said that I got beans on toast (literally only other edible thing other than the omelette on the buffet!) sat down and out come the chef asking if I wanted the omelette, by this point was just having my beans on toast! Lunch and dinner looked like the chef was just throwing whatever he could find and serving it! By day 2 they ran out of tomato sauce so said not getting anymore in! End of season! Got sick of listening to that by the need of the holiday, I understand it’s end of season but surely we shouldn’t get just the leftovers and scraps! No shops nearby as all had closed and no other restaurants other than a 30 min bus ride away into sunny beach, which we done and ate out twice! My 5 year old son had tears in his eyes when he had a bite of his food at the restaurant because it’s the only decent thing he had tasted! I’m not a fussy eater but everything looked either undercooked or just thrown together as all inclusive the food is a big part and it was a massive let down! The hotel itself is literally in the middle of derelict buildings! Everything including other hotels is boarded up! There is literally nothing about unless you want a 30 min bus ride, entertainment consisted off a 30 minute mini disco for the kids every night at 8-8.30 but exact same thing every night by day 4 my kids were just making their own entertainment playing football or in the nearby park by the beach, beach is abit run down too but I’m guessing that’s because there’s nothing about All in all if I came back to Bulgaria I would not go anywhere near this hotel! reception staff are absolutely lovely! Bar staff too busy on their phones to care and entertainment team you see for about 30 mins a day if that!