Guest User
September 20, 2023
On the weekend 2-3.09 hotel was busy due to Labor day, from Saturday morning until 8:30pm the swimming pool has been taking by 20 people (maybe more) loud music (2 speakers from both sides of the pool) , drinks , food, dancing, singing, smoking (not only cigarettes ).The Pool area was taking over for a private party that was only allowed for one culture of people! The pool looked like human soup and I want to mention that none of them left the pool for bathroom reason! The same event has continued on Sunday . This was very disrespectful , disgraceful and frustrating why can’t I use the hotel facility that I paid for? especially when it stop rain . they have international customers and management should make sure that everyone is treated with respect and able to enjoy time at the Hotel / facilities. None of the hotel staff said or did anything to stop this nightmare, leaving the rest of guest behind and disappointed . I understand parting , music, fun time on a long weekend but this is not a beach, private property or open space, this is hotel pool that everyone should be able to use! I am truly disappointed and shocked that nobody took any action (make sure they are behaving well so others can enjoy the pool too) especially when alcohol etc. were involved. Cleaning service not so great food left in the microwave for days and smell so bad (yes housekeeper has been sent to clean it, but still !) In the middle on the week, my friend was on the pool plus family of 3 when a couple arrived at the pool which is absolutely fine considering the guy have a large knife! Why do you need a knife at the pool? Family of 3 left the pool and reported to the reception. These things should never happen in any Hotel /facilities. There is no security , nobody from 9pm , anybody can walk in and do whatever they want. What about security ? I have sent it complain but respond was :we can't ask our guest to not use the pool (which I have never asked for ) about the security they said we have CCTV and reception until midnight (from 9pm there is nobody there cos I have checked ) Poor and In the middle on the week, my friend was on the pool plus family of 3 when a couple arrived at the pool which is absolutely fine considering the guy have a large knife! Why do you need a knife at the pool? Family of 3 left the pool and reported to the ladies on 4th floor. These things should never happen in your facilities. There is no security , nobody from 9pm , anybody can walk in and do whatever they want. What about security ? the respond was very poor and unprofessional. I will never return to this place and also never recommended .