Azoris Royal Garden – Leisure & Conference Hotel Reviews
Azoris Royal Garden – Leisure & Conference Hotel
R. de Lisboa, Ponta Delgada, Azores, 9500-216, PortugalView Hotel Details
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Azoris Royal Garden – Leisure & Conference Hotel Guest Reviews
4.5/5
Great
104 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(104)
Positive reviews(13)
Reviews with photos/video(3)
Guest User
Classic Double Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Nov 29, 2024
Good value for money but service led a bit to be desired, for instance I asked for slippers and they gave me some but made me go down to get them
Response from Property: Dear Guest,I would like to thank you for sharing with us your experience. It's important to know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance.Best RegardsFilipe PachecoHospitality Manager
Guest User
Classic Double Room
Stayed in May 2024
Couples
1 review
4.2/5
Very Good
Posted on Jun 18, 2024
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
Response from Property: Dear Guest, Thank you for your review ! We value our guests feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.We took good note of all your remarks to continue improving our service and Hotel.It was a pleasure to host you in Ponta Delgada, and we hope to welcome you in a near future. Kind Regards,Filipe PachecoHospitality Manager
Nadine D.
Classic Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
Response from Property: Dear Nadine, We want to thank you for your excellent feedback after your experience with us.It gives us great satisfaction to hear that you enjoyed your stay at our hotel.We look forward to hosting you again soon at Azoris Royal Garden.Best RegardsFilipe PachecoHospitality Manager
Guest User
Classic Twin Room
Stayed in Jan 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 4, 2023
Very modern and clean hotel
Response from Property: Dear Guest,It's a great reward your words as this is the result of an entire team work with a simple target: give the best service and the best experience to the guest.We hope to see you soon at Azoris Royal GardenBest regardsFilipe PachecoHospitality Manager
Angela
Classic Single Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Great service
Friendly people
Original TextTranslated by Google
Response from Property: Estimada Ângela,É para nós motivo de grande satisfação saber que desfrutou de uma excelente estadia no nosso Hotel e que gostou particularmente dos nossos serviços e instalações.Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-la no nosso hotel.Cumprimentos de toda a equipa AzorisFilipe PachecoHospitality Manager
gemma
Classic Twin Room
Stayed in Dec 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Dec 20, 2024
A good hotel located very close to the centre, with easy parking nearby. The staff is not very friendly but they are helpful. Breakfast was fine for a buffet, but nothing spectacular. The room lacked a lot of light, you were in semi-darkness and in the bathroom I lacked light for basic makeup. There were also no hangers to hang bags or jackets, only the hangers in the wardrobe.
Original TextTranslated by Google
Response from Property: Dear Gemma,I would like to thank you for sharing with us your experience. It's important to know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance.Best RegardsFilipe PachecoHospitality Manager
Guest User
Classic Single Room
Stayed in Dec 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Dec 3, 2024
Excellent conditions and service. Varied and quality breakfast
Original TextTranslated by Google
Response from Property: Caro Hóspede,Em nome de toda a equipa o nosso obrigado pela classificação atribuída e por partilhar com todos a experiência que teve connosco.Esperamos ter o prazer de vos receber novamente no Azoris Royal GardenCom os melhores cumprimentos e em nome da equipaFilipe PachecoHospitality Manager
Guest User
Classic Double Room
Stayed in Jan 2024
Travel with friends
3 review
4.5/5
Great
Posted on Apr 9, 2024
The hotel is very friendly and very central. The only less good things in my opinion were: parking costs €9 for those staying at the hotel, I think it's indecent, and the gym is also a little weak for those who like to do some workouts. Other than that, it was a good experience.
Original TextTranslated by Google
Response from Property: Caro Hóspede,Em nome de toda a equipa o nosso obrigado pela classificação atribuída e por partilhar com todos a experiência que teve connosco.Esperamos ter o prazer de vos receber novamente no Azoris Royal GardenCom os melhores cumprimentos e em nome da equipaFilipe PachecoHospitality Manager
Anonymous User
Classic Twin Room
Stayed in Dec 2023
Couples
43 review
5.0/5
Outstanding
Posted on Dec 29, 2023
A very good stay experience. The hotel facilities are very new and deserve the four-star rating. It takes a few minutes to walk to the old town, but it is within a very convenient range, and it is very convenient to park because you don't have to drive in the old town. Very good value for money. Breakfast is average, with a lot of good bread choices but no real meat.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review! We value our guests feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.It was a pleasure to host you in Ponta Delgada, and we hope to welcome you in a near future. Kind RegardsFilipe PachecoHospitality Manager
RibeiroTãnia
Classic Double Room
Stayed in Nov 2023
Couples
1 review
4.0/5
Very Good
Posted on Nov 26, 2023
The location is good, quite central and the service was good. The breakfast could be improved in terms of the amount of elements to put in the bread, which they gave us was insufficient for two people and the breakfast cereals should have been something like oatmeal and granola instead of achapic and estrelitas. Overall I think it has good quality for the price.
Original TextTranslated by Google
Response from Property: Dear Tania,
Thank you for your rating!
We value feedback from our guests as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.
We are very pleased to have met your expectations and we hope to see you soon at the Azoris Hotels units.
Greetings from the entire Azoris team
Filipe Pacheco
Hospitality Manager
Johannes Martinus
Classic Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 15, 2024
Ideal location in Ponta Delgada with good amenities
Original TextTranslated by Google
Response from Property: Dear Johannes,It was a great pleasure for us to have you as our guest and we look forward to welcoming you again at Azoris Hotels Best regardsFilipe PachecoHospitality Manager
FaroSandra
Classic Double Room
Stayed in Jan 2023
Couples
7 review
4.2/5
Very Good
Posted on Feb 11, 2023
Hotel well located, with easy access on foot to the city center. Paid parking, however free parking is easily available on the street.
Good breakfast, with quality products except sweets, which have little variety and are not homemade.
Cold, weak and very slow cappuccino (despite being made to order).
Good spa.
Original TextTranslated by Google
Response from Property: Dear Sandra,
It is a source of great satisfaction for us to know that you enjoyed an excellent stay at our Hotel and that you particularly liked our services and facilities.
It was a pleasure for us to have your presence. We hope to welcome you back to our hotel in the future.
Greetings from the entire Azoris team
Filipe Pacheco
Hospitality Manager
Guest User
Classic Double Room
Stayed in Nov 2023
Couples
1 review
4.5/5
Great
Posted on Nov 12, 2023
Good breakfast.
Original TextTranslated by Google
Response from Property: Dear Guest,On behalf of the staff at Azoris Royal Garden Hotel, I would like to thank you for your feedback.It is very important for us to know that you had an excellent stay. It was a pleasure having you with us.We look forward to hosting you again soon at our hotel.From all Azoris Staff,Best regardsFilipe PachecoHospitality Manager