Guest User
December 3, 2023
Using the Best Western website, I reserved a room for one night with a whirlpool. I arrived and was given the key to a room. When I got in the room, it was just a standard room. When I inquired at the front desk, I was told that there was a room with a whirlpool, but they would not honor my reservation and give me a room with a whirlpool. They said that there was an issue with the Best Western website that they had not been able to resolve that allowed me to reserve this room at a lower rate than they would normally charge. No alternatives were even offered. This felt deceptive to me and a reflection of the management at this hotel not knowing how to treat customers. The room likely sat empty that night anyway. If I had known that I wasn't going to get what I reserved, I would have stayed somewhere else. By the time I got there, those options were not available. The rest of my stay was ok. Some of the websites say that there is a whirlpool in the pool area, but that has been removed.