Hotel Neo Gajah Mada Pontianak by Aston Reviews

Response from Property: Dear Mrs. Andria, Warmest Greetings From Hotel Neo Gajahmada Pontianak, Thank you for your feedback. Thank you for sharing your experience. It's great to know your stay was comfortable until check-out. Regarding parking, we appreciate you highlighting this for other guests and are glad to provide assistance with claiming tickets at reception. We hope to welcome you back in the future!Regards, General Manager

Response from Property: Dear Sir/Madam,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for your review. We’re glad to hear that you found the location convenient and enjoyed the breakfast during your stay. We apologize for any noise disturbance due to the room's proximity to the main road. We appreciate your feedback and will look into ways to improve the noise insulation. We hope to welcome you back for a more peaceful stay next time!Regards,Hotel Manager

Response from Property: Dear Miss Venny Arianto,Warmest Greeting From Hotel Ne Gajah Mada Pontianak,Thank you for your happy review! We’re thrilled to have provided a joyful experience for you. Looking forward to welcoming you back soon! 😊Regard,Hotel Manager

Response from Property: Dear Mr.Andrianus Eko, Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding the cleanliness of your room and for being assigned a smoking room without your request. Your comments have been noted, and we will review our processes to ensure non-smoking room preferences are handled more effectively. We really appreciate your positive remarks about our location and we committed to enhancing our amenities and service standards. Thank you for helping us improve. Warm regards, General Manager

Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajahmada Pontianak,Thank you for your kind words! We are delighted to hear that you had a pleasant stay at our hotel and found our staff to be friendly. We strive to provide excellent service and a comfortable environment for all our guests. We look forward to welcoming you back to Hotel Neo Gajahmada in the future!Regards,Hotel Manager

Response from Property: Dear Ms. Sophie, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. To support the go green program, we do not provide bottled water to reduce plastic waste. Thank you for helping us to support this program. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin ThamrinHotel Manager

Response from Property: Dear Mrs. Annadya, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Best regards,Amiruddin Thamrin Hotel Manager

Response from Property: Dear Valued Guest,We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Best regards,Amiruddin ThamrinHotel Manager

Response from Property: Dear Mrs. Dara,We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Warm regards,Amiruddin ThamrinHotel Manager

Response from Property: Dear Mr. Azrin Noah. Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you so much for your rating and kind words! We’re thrilled to hear that you enjoyed your stay. It’s great to know that you’d choose to stay with us again, and we can’t wait to welcome you back in the future. If there’s anything we can do to make your next visit even better, feel free to let us know! Regards, Hotel Manager

Response from Property: Dear Mr. Rafli,Warmest greetings from the Neo Gajah Mada Hotel, PontianakThank you very much for the extraordinary review and five star award that you gave. We are very happy to know that you felt comfortable during your stay. Guest satisfaction and comfort is always our priority, and appreciation like this motivates the entire team to continue to provide the best service. We hope to welcome you back with an unforgettable experience on your next visit.Warm regards,General Manager

Response from Property: Dear Sir/Madam, Thank you for taking the time to give us a review. We are glad that you enjoyed your stay at our place. Priority and guest comfort will always be our top priority in service. We are waiting for your next arrival. Thank You. Warm regards, Amiruddin Thamrin Hotel Manager

Response from Property: Dear Mrs. Rita, We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Best regards, Amiruddin Thamrin Hotel Manager