Guest User
January 4, 2024
Good location, an easy walk to the community park and Roberts Point Park for dolphin watching and the seasonal decorations. The room itself had a comfortable mattress, bedding, and nice pillows. Big closet, lots of space (bring extra hangers). Nice body wash, lotion, and shampoo & conditioner in the bathroom. Unclear on how to get refreshed towels daily, so we ended up using the beach towels we had brought with us. Floors were dirty/gritty, but that's pretty much to be expected at a beach destination. Free wifi/Internet/TV was a little bit spotty especially it seems when there were many people 'at home' but worked fine when fewer people were using it. Dog park was hard to find, not well lit, small, not inviting. Luckily the Port A. community park has a nice dog park we enjoyed. Hot tub looked cloudy, but the pool was very nice, heated and salt water. Walls are very thin, we had a large family staying next door, even heard snoring at night--which we did not see a need to complain about to the front desk, as these things do happen. Unfortunately, the front desk called us the first afternoon after we had checked in late the previous evening and told us that there had been complaints that our dogs barked & kept neighbors up 'all night' (I guess that's why they were snoring so loudly?) and that we had left the dogs in the room while we 'went out'. We had arrived at around 8pm, unloaded our luggage, and walked our dogs for about an hour, got back to our room around 10 and went to bed. If the dogs had barked, they would have disturbed us FIRST before they disturbed the neighbors. Front desk person acted like I was lying when I told them this and spoke to me in a scolding tone. I suspect the neighbors made up a lie to tell the front desk after they saw us arriving with dogs as a way to try and get a free or discounted stay. Nevertheless, it was offensive and hurtful to be treated that way over a lie. This is the truth: We never left the dogs alone in the room. They were with us the entire time, we were out of the room most of the day every day of our visit, and went to bed early each night. They would occasionally bark once or twice and be quickly shushed by us when the large family next door would periodically slam doors and yell. The place itself is fine, with the exception of the thin walls and unkind front desk person. It is not the resort's fault that there was a huge group of loud people in a room next to a quiet couple whose dogs are not used to children and people yelling and slamming doors. I do wish the business had been proactive and offered another room to either us or the giant family to resolve the issue. Under different circumstances, the resort itself could be a very pleasant, affordable place to stay in the off-season. But if you get bad neighbors, you will be out of luck.