Gem Continental

I checked into this hotel on the 19th of January 2026 and stayed for two days. The staff of the hotel is rude , incompetent and very ill mannered especially the woman who takes care of the reception. From the time I stepped into the hotel I saw a marked disinterest in the attitude of the woman towards guests. She was highly hostile and appeared to be treating guests more of an annoyance rather than an opportunity to be served and thus earn repute. After making me write the details she just threw the key at me and asked me to find the room myslef without assigning anyone to carry my luggage. I had to pull my luggage myself two floors. The airconditioner was not working properly and the manager said it was ruined by a previous guest. I couldnt understand when he was ware of it why he gave me that room. The next day I asked about breakfast. The woman told me that the hotel does not serve breakfast. When I said Im entitled to complimentary breakfast she said i shall have to take an auto and go to another restaurant about ten kilometres away as the restaurant there dont serve it. Is it a joke? I wanted to talk to manager. She refused to share his number. I found a number in my voucher and called it. The person there told me that I am not entitled to complimentary breakfast. When I showed my voucher he disowned it it and said it is a mistake. I had to get it from outside by paying from my pocket and it cost me rs 500/- . I requested my room to be cleaned. They refused it. I requested some coffee packs it was refused. Shocking apathy from the management as well as staff . I shall never recommend this hotel even to my enemies.

Room is good. Ac and fan is working but not up to mark. They provide us first floor room for that we have to go from bar area. Room and bathroom are neat and clean. Breakfast comes from another restaurant of their. So you have to choose one night before for that. And limited option for breakfast.