Guest User
July 2, 2023
I travel a lot for work, and have stayed in a lot of budget motels. I thought this placed looked cute and quaint so booked my family in. The rooms were a bit run down and basic but that was to be expected. What really surprised me was the attitude from the white woman at reception, I’m guessing the owner or manager. She questioned me for asking for a couple more towels: why, what did I want them for, and in a really patronising tone told me the towels were changed at 10 for housekeeping. As hotel policy that’s fine, and had it been communicated in a polite and nice way I would have had no issue. But I honestly was floored that someone who worked in hospitality could have such a rude attitude to what must be a very common request from guests in a hotel with a tropical climate with a pool. After that I ended up checking my whole family out and moving to another hotel. There are nicer places to stay without rude and patronising staff